[Remote] Client Project Manager Ops - West

Note: The job is a remote job and is open to candidates in USA. Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for the modern workforce. The Client Project Manager will own and execute critical projects for Paylocity’s largest clients, engaging with various stakeholders to resolve business challenges and ensure client satisfaction.

Responsibilities

• Efficiently manage projects using a combination of Microsoft OneDrive, Microsoft SharePoint, and Taskray
• Define project scope, develop project plans and track and report out on progress
• Gain an understanding of typical client business challenges and objectives and map Paylocity features/benefits to address these needs
• Resolve a range of operational issues which impact regular Paylocity system usage on behalf of the client
• Provide exceptional customer service to internal and external clients
• Partner with necessary internal stakeholders to accomplish projects timely
• Develop strong internal relationships with Sales, Client Services, and other Paylocity divisions to drive solutions that improve client satisfaction and meet client expectations
• Partner with Client Services Manager, Executive Account Manager, & Client Service Director to coordinate internal and external client teams to ensure that major project objectives are clear, roles and responsibilities are assigned, and timelines are met. Report ongoing progress to client's senior leadership
• Assist with quarterly business review process for each client in partnership with large client leaders
• Identify any roadblocks on the projects & propose risk mitigation strategies
• Identify HR, Finance, and/or IT opportunities and efficiencies that can be solved with Paylocity products or HCM solutions
• Serve as a strong advocate for clients by representing their needs and requirements to internal stakeholders. Provide feedback to the relevant teams on client preferences, feature requests, and market trends and see through execution
• Identify opportunities for automation, product, and process improvement
• Lead client calls to report on project task deliverables
• Position will require travel to client up to 50%
• Stay updated on industry trends, regulations, and best practices related to human resources, payroll, and benefits administration. Share relevant insights and knowledge with clients to help them stay ahead in their respective industries
• Other duties as designated by Client Services Director

Skills

• Bachelors degree or equivalent education and experience required
• 5-7 years project management or technical account management experience required
• Previous client services & client-facing experience required
• Excellent Project and Time Management skills required
• Ability to multi-task and frequently change priorities
• Advanced skill set in Microsoft Excel (Vlookup, etc.)
• Ability to convey information clearly and persuasively
• Excellent soft skills to interact with C-Level executives
• Ability to influence stakeholders without authority to get deliverables completed
• Previous HCM or payroll service bureau experience strongly preferred
• Proven system knowledge on majority of Paylocity HCM suite preferred
• Previous experience with product training and instructional design preferred

Benefits

• Medical, dental, vision, life, disability, and a 401(k) match
• Perks that support you, your family, and your finances
• Career development
• Annual bonus
• Restricted stock unit grant based on individual performance
• Fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements

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