[Remote] Staff Content Designer, Model UX

Note: The job is a remote job and is open to candidates in USA. Abridge is a company focused on transforming healthcare through AI-powered solutions. They are seeking a principal-level content designer to shape the voice and communication of their AI, ensuring clarity and trust in healthcare conversations between clinicians and patients.

Responsibilities

• Build and own Abridge's AI voice and content foundations — the style guides, principles, and standards that govern how our AI sounds across clinical and patient-facing surfaces
• Work directly with ML researchers and model teams to embed content standards into training and fine-tuning, not just documentation
• Translate the complexity of clinical workflows, billing codes, and AI-generated output into language that clinicians trust and patients can actually use
• Define content standards for two very different audiences: clinicians who need accuracy and speed, and patients who need clarity and reassurance
• Partner with product, design, and engineering to advocate for content quality at every stage of the product lifecycle — from model behavior to the last word of a patient visit summary
• Establish the craft and practice of content design at Abridge, raising the bar for how we think and talk about language across the team

Skills

• 8+ years of experience in content design, UX writing, or a closely related discipline, with a portfolio that spans enterprise and consumer or patient-facing products
• Demonstrated experience building AI style guides and writing content standards that shape model behavior — not just surface copy
• A working understanding of how LLMs are trained; you know the difference between pre-training and post-training and how that affects the way you do your job
• A track record of making highly technical concepts feel clear, honest, and human — without softening the truth or adding gloss
• The range to write for a cardiologist reviewing a SOAP note and a patient reading their first-ever visit summary — and know exactly what each one needs

Benefits

• 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Medical, Dental, and Vision coverage for all full-time employees and their families.
• If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
• Generous paid parental leave for all full-time employees.
• Resources and financial support to help you build your family.
• Contribution matching to help invest in your future.
• Tax free funds for personal device usage.
• Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Monthly contributions for fitness, professional development, coworking, and more.
• Dedicated access to therapy and coaching to help you reach your goals.
• Paid Sabbatical Leave after 5 years of employment.
• Competitive compensation and equity grants for full time employees.

Company Overview