[Remote] Sr. Product Manager

Note: The job is a remote job and is open to candidates in USA. Verantum is a data-driven building asset performance company that supports organizations responsible for energy-intensive assets through its actionable asset record platform. The Sr. Product Manager will serve as a subject matter expert in HVAC and commercial refrigeration systems, ensuring that product development is grounded in real-world operational truth while delivering measurable customer value for enterprise-scale clients.

Responsibilities

• Serve as the internal subject matter expert on commercial HVAC and/or refrigeration systems, facility management operations, and maintenance and repair workflows
• Develop detailed, engineering-ready product requirements documents (PRDs) for HVAC IQ (health scoring, capital planning, asset diagnostics, total cost of ownership) and Technician View (field-service troubleshooting, mobile-first workflows, technician self-service) or other interactive applications
• Translate complex domain knowledge — fault code interpretation, asset lifecycle economics, technician workflows, comfort/cold-chain compliance — into clear use cases, user stories, and acceptance criteria the Engineering team can build against
• Define and validate the data inputs, algorithms, and design (UI/UX) needed to evolve HVAC IQ through its multi-horizon roadmap (FM Priorities -> Capital Planning → Asset Diagnostics → Total Cost of Ownership and Repair/Replace decisions)
• Articulate the processes and change management to ensure the technology is adopted and used as intended
• Develop necessary training and communications artifacts in partnership with Operations
• Engage directly with internal stakeholders, customers' facility management, energy, real estate, maintenance, procurement, and finance teams to deeply understand how they prioritize work, manage vendors, plan capital expenditures, troubleshoot assets, and use (or fail to use) data in decision-making
• Undertake ride-a-longs, site visits, and technician shadowing to identify needs, validate product assumptions, and identify gaps in current workflows
• Partner with Solutions Architecture and Customer Experience teams to support pilot scoping, discovery sessions, and customer feedback loops
• When necessary, using applied problem-solving, rapid validation, and/or prototyping to bridge gaps between technical feasibility, user experience, and commercial viability
• Work closely with Engineering, Operations, Sales, Solutions Architecture, and Data Science to ensure product requirements are technically feasible and properly leverage Verantum's EnterpriseDX, TechView, Salesforce, and PowerBI platforms, real-time telemetry, and AI/ML capabilities
• Collaborate with Sales and Marketing to develop technically credible positioning, competitive differentiation, and go-to-market materials for HVAC IQ, Technician View, and other services including bundled offerings
• Support RFP/RFI responses with authoritative domain expertise on HVAC/R asset management, condition-based maintenance, and technician enablement
• Monitor trends in commercial HVAC/R, facility management technology (CMMS, FSM, BAS), and adjacent markets (e.g., IoT sensors, AI-driven diagnostics, refrigerant regulations such as the AIM Act)

Skills

• Bachelor's degree in mechanical engineering, HVAC/R Engineering, Facilities Management, Building Science, or closely related technical discipline
• 8+ years of hands-on experience in one or more of the following: HVAC/R system design, installation, or service; commercial facility management and maintenance operations; building automation systems (BAS/EMS); or asset lifecycle management for energy-intensive equipment
• 3+ years in Product Management, Solution Engineering, Technical Product Owner, or equivalent role — ideally within a SaaS, IoT, or building technology company
• Demonstrated experience collecting user needs (e.g. primary user research), developing product requirements, user stories, or technical specifications that were successfully built and shipped
• Deep understanding of how multi-site facility management teams, in-house technicians, and third-party service contractors operate — including dispatch workflows, work order management, preventive maintenance programs, and capital planning cycles
• Strong working knowledge of commercial HVAC systems (rooftop units, split systems, chillers, VRF), refrigeration systems, and/or lighting controls
• Familiarity with fault detection and diagnostics (FDD), condition-based maintenance, and asset health scoring methodologies
• Understanding of building automation protocols (BACnet, Modbus, LonWorks) and how telemetry data flows from field devices to analytics platforms
• Exposure to CMMS/FSM platforms (e.g., Corrigo, ServiceChannel, Brightly) and how they integrate into broader facility operations
• Exceptional ability to translate technical domain knowledge into clear, structured product requirements for non-domain audiences (engineers, designers, executives)
• Strong written and verbal communication skills — comfortable presenting to C-level customers and internal leadership alike
• Collaborative mindset with a bias toward action and iteration in a fast-paced, high-growth environment
• Genuine curiosity and passion for improving how buildings are managed and how technicians do their work
• Advanced degree (MBA, MS in Engineering, or equivalent) is a plus
• EPA 608 certification or equivalent refrigerant handling credentials
• Experience with energy analytics, utility rate structures, or sustainability/carbon reporting
• Background working with or for national facility management service providers (e.g., BGIS, Vixxo, ABM, CBRE) or large multi-site operators (retail, grocery, C-store, healthcare)
• Familiarity with AI/ML applications in building operations, predictive maintenance, or asset diagnostics
• Comfortable using AI tools to facilitate work including developing functional and non-functional requirements, conducting research, and other activities required for decision making
• IFMA (CFM), BOMA, or similar facility management professional certifications

Benefits

• Annual bonus.
• Comprehensive benefits package including health, dental, vision, long and short-term disability, Employee Assistance Program and 401(k) with generous employer match.
• Generous PTO and 11 paid holidays.
• Remote.
• Strong employee-centric work environment and well-established culture.

Company Overview