[Remote] Customer Success Manager - Czech Republic

Note: The job is a remote job and is open to candidates in USA. Sendoso is a venture-backed company focused on creating meaningful connections in a digital world. They are seeking an experienced Customer Success Manager (CSM) to manage a dedicated portfolio of valued customers, drive product adoption, and ensure high-value renewals and expansions in a fast-paced SaaS environment.

Responsibilities

• Own the entire customer lifecycle for a dedicated book of business, from post-sales onboarding through renewal
• Prepare and lead quarterly or semi-annual Executive Business Reviews (EBRs) with customer leadership to review strategic goals, demonstrate realized value and ROI, and present recommendations for maximizing future success
• Proactively monitor customer health and adoption metrics
• Lead all commercial conversations, including managing the entire renewal process (forecasting, negotiation, and closing) to secure long-term contracts
• Work closely with the Sales/Account Management team to identify, qualify, and build business cases for expansion opportunities (upsell/cross-sell) within your portfolio, driving increased Annual Recurring Revenue (ARR)
• Maintain deep expertise in our platform and its use cases
• Capture and synthesize critical customer feedback to influence internal product direction and champion successful customers for case studies and referrals

Skills

• Minimum of 2 years of hands-on experience as a Customer Success Manager or in a similar strategic account management role within a B2B SaaS company
• Proven ability to own and manage a high-value book of business, consistently meeting or exceeding net revenue retention and expansion goals
• Excellent presentation, negotiation, and written communication skills, with comfort engaging with senior-level executives
• Strong analytical skills with the ability to interpret data (usage, campaign performance, ROI metrics) to build compelling business cases
• Expertise in working with Customer Success Management platforms (e.g., Salesforce, HubSpot, Marketo) and comfort with reporting and presentation tools (Google Sheets/Docs/Slides)
• Proven track record of managing and expanding accounts within Marketing and Sales orgs, demonstrating a deep understanding of their unique Ideal Customer Profiles (ICPs), KPIs (e.g., MQL-to-SQL conversion), and campaign lifecycles
• Bachelor's degree preferred in Business, Marketing, or a related field

Benefits

• Comprehensive Medical Plans - we’ve got you covered!
• Take-What-You-Need Time Off
• Lifestyle Spending Account
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)

Company Overview