[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online. The Senior Account Manager will manage and expand relationships with key clients, drive revenue growth, and ensure long-term customer success in the NAM region.

Responsibilities

• Own and manage a portfolio of high-value enterprise and mid-market accounts in the NAM region
• Develop and execute strategic account growth plans that ensure strong customer retention and revenue expansion
• Identify cross-sell and upsell opportunities, positioning additional solutions to meet evolving customer needs
• Build and maintain deep relationships with key stakeholders, acting as a trusted advisor and strategic partner
• Ensure seamless contract renewals by proactively addressing customer needs and mitigating risks
• Serve as the primary point of contact for clients, ensuring a smooth post-sales experience and ongoing satisfaction
• Conduct regular business reviews with customers to showcase value, identify opportunities, and reinforce ROI
• Partner closely with Customer Success and Technical Support teams to resolve issues and drive adoption
• Advocate for customer needs internally, influencing product development and feature enhancements
• Drive revenue growth by achieving and exceeding retention and expansion targets
• Leverage data-driven insights to monitor account health, optimize engagement, and prevent churn
• Collaborate with Marketing, Sales, and Product teams to develop tailored strategies for customer success
• Track key performance indicators (KPIs), including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer satisfaction scores
• Stay ahead of industry trends in IDV, fraud prevention, cybersecurity, and fintech to provide valuable insights to clients
• Develop a deep understanding of customer business models, regulatory challenges, and market dynamics
• Represent Incode at industry events, conferences, and networking opportunities

Skills

• 7+ years of experience in enterprise or mid-market account management, ideally within SaaS, IDV, FinTech, or Cybersecurity sectors
• Proven track record of managing and expanding significant accounts in the NAM region with a focus on revenue growth and long-term relationships
• Strong ability to build executive-level relationships and drive strategic partnerships
• Experience managing complex sales cycles, negotiations, and contract renewals
• Hands-on experience with CRM platforms (Salesforce) and account management tools
• Strong analytical skills, with a data-driven approach to account performance and revenue forecasting
• Excellent communication, presentation, and negotiation skills
• Ability to thrive in a fast-paced, high-growth environment

Benefits

• Flexible Working Hours & Workplace
• Open Vacation Policy

Company Overview

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