[Remote] Global Account Manager Job Details | Vodafone

Note: The job is a remote job and is open to candidates in USA. Vodafone is a leading international telecommunications company dedicated to connecting people and creating a sustainable world. They are seeking a Global Account Manager to manage strategic relationships with key customers, drive profitable revenue growth, and ensure customer satisfaction through integrated product and service offerings.

Responsibilities

• Responsible for the global account management of nominated VBI account(s) and delivery of strategic, profitable, long term business of those accounts to Vodafone
• Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
• Responsible for developing and implementing account strategy to ensure delivery
• Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business
• Ensures virtual team works collaboratively with all other functions within Vodafone to drive the VBI agenda and ensure alignment
• Works with OpCo corporate sales areas and Customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers
• Establishes appropriate relationships with customers and within Vodafone. Leverages those relationships to ensure maximum financial return from Vodafone customers
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/influencers up to C-Level
• Works with Operating Companies (OpCo) corporate sales areas and in partnership with Customer Fulfilment and pre/post (delivery) areas to ensure that international and national strategies are aligned, complementary and delivered to customers
• Formulates strategies to market for nominated VBI accounts in conjunction with the Propositions and industry segments area
• Assesses customer and market trends and provides timely and accurate revenue forecasting
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
• Inputs to decisions on new propositions, product mix and services for customers. Responsible for content of proposals submitted to customer, both in response to requests for proposal (RFP) and proactive (unsolicited)
• Leads the opportunity-driven account team; working collaboratively to provide direction on the service, delivery and operational relationship for nominated accounts
• Ensures customer representation at key VBI sounding boards such as Customer Advisory Board (CAB) and other key hospitality events (F1)
• Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues
• Decides quality levels, functionality and capability of services for specific customers in conjunction with the Global Service Manager; ensures Service Improvement Plans are followed-up upon and that NPS targets are met
• In conjunction with Marketing develops a go-to-market strategy as indicated in Account Plan based on an appropriate understanding of customer situation, its needs and industry trends
• Leads virtual team across Operating companies, geographies, and data. Works in partnership with the Customer Success Team (but has overall account responsibility)
• Acts as Voice of the Customer within VBI to ensure that customers views and needs influence our marketing mix including product / proposition
• Supported by Innovation Workshops, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues

Skills

• 8 yrs+ sales experience
• 3 yrs+ successful global accounts/enterprise solution selling
• University Degree or equivalent sales experience
• Demonstrated ability to influence at C-Level
• Ability to lead and manage an international and distributed team
• International business appreciation and expertise – lived and worked abroad or worked in a global account management role for large amount of time
• Fluent English
• Ability to understand a customer's business and challenges and the experience of identifying, translating, and developing creative and innovative solutions into VBI propositions, which address the customers' business challenges
• Product knowledge & solution mindset
• Experience selling across multi towers
• Must have P&L understanding, ability to assess customer trends and provide timely and accurate revenue forecasting
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in nominated accounts
• Track record of global accounts/enterprise solution selling (5-10 years) within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, pharmaceutical, professional services sectors)
• Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones
• Ability to think strategically and drive sales transformation programs
• Deep work experience in Telecommunications / IT Industry
• MBA desirable
• Excellent communicator (written and verbal)

Benefits

• Pregnancy/Parental leave: 16 weeks fully paid, followed by 6 months return to work transition for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Insurance and Occupational pension plan
• Career development and training opportunities
• Partial reimbursement for select home-office equipment
• 30 Vacation days

Company Overview