Remote Client Outreach & Customer Support Specialist – Evening Shift (CST/PST) – Road Safety Analytics & Public Sector Solutions

About arenaflex

arenaflex is a pioneering technology company that leverages advanced video analytics to help public‑sector agencies understand the root causes of traffic collisions and to develop proactive strategies that save lives. Our mission‑driven platform transforms raw video data into actionable insights, empowering city planners, transportation departments, and safety officials to make data‑backed decisions that reduce crashes, improve road safety, and protect communities. As a remote‑first organization, arenaflex embraces flexibility, innovation, and a collaborative culture that encourages every team member to contribute to a safer world.

Why This Role Matters

Every day, our clients rely on clear, concise communication to navigate complex safety data and to implement preventative measures. As a Client Outreach & Customer Support Specialist, you will be the voice of arenaflex, building trusted relationships with senior executives, transportation officials, and other key stakeholders. Your outreach will directly influence how agencies adopt our solutions, ultimately contributing to fewer road fatalities and a more informed public‑sector ecosystem.

Key Responsibilities

• Outbound Engagement: Initiate high‑impact calls, emails, and chat conversations with prospective and existing clients, focusing on senior decision‑makers such as CEOs, VPs, and department heads.
• Executive Interaction: Schedule, prepare for, and conduct virtual meetings and webinars with high‑level executives, presenting arenaflex’s value proposition and addressing strategic questions.
• Relationship Building: Cultivate long‑term partnerships by understanding client needs, providing tailored information, and following up consistently.
• Appointment Setting: Secure qualified meetings for the sales and account management teams, ensuring a smooth hand‑off and clear next steps.
• Conference & Webinar Participation: Represent arenaflex at industry‑specific online conferences, webinars, and virtual trade shows, actively engaging attendees and capturing leads.
• Objection Handling: Navigate initial objections with empathy and data‑driven responses, turning skepticism into curiosity and interest.
• Documentation & Reporting: Accurately log all outreach activities, conversation notes, and prospect details in HubSpot and Excel, maintaining data integrity for future analysis.
• Team Collaboration: Work closely with marketing, product, and engineering teams to stay current on product updates, feature releases, and industry trends.
• Continuous Learning: Participate in internal training sessions, industry webinars, and self‑directed study to deepen expertise in road safety analytics and public‑sector procurement processes.

Essential Qualifications

• Minimum 1 year of experience in customer support, appointment scheduling, or a related client‑facing role.
• Demonstrated ability to communicate clearly and professionally in English, both verbally and in writing.
• Proven track record of meeting or exceeding outreach targets in a remote or hybrid environment.
• Strong interpersonal skills with the ability to build rapport quickly with senior executives and technical stakeholders.
• Experience using CRM platforms (HubSpot preferred) and proficiency with Microsoft Excel for data tracking.
• Excellent phone etiquette, including active listening, concise messaging, and respectful tone.
• Self‑motivated, adaptable learner who thrives in a fast‑paced, mission‑driven setting.

Preferred Qualifications

• Background in promotions, marketing, telemarketing, or sales, especially within the public‑sector or transportation industry.
• Familiarity with video analytics, traffic safety solutions, or related technology platforms.
• Experience conducting webinars, virtual presentations, or public‑speaking engagements.
• Knowledge of public‑sector procurement cycles, grant funding processes, or municipal budgeting.
• Additional language proficiency beyond English, particularly Spanish, to support diverse client bases.

Core Skills & Competencies

• Communication Excellence: Ability to articulate complex technical concepts in plain language, tailoring messages to executive, technical, and operational audiences.
• Relationship Management: Skillful at nurturing long‑term client relationships, anticipating needs, and delivering consistent value.
• Time Management: Efficiently prioritize outreach activities, manage a full calendar of calls and meetings, and meet deadlines without sacrificing quality.
• Problem Solving: Quickly identify client pain points, propose relevant solutions, and navigate objections with data‑backed arguments.
• Tech Savvy: Comfortable using video‑conferencing tools (Zoom, Teams), CRM systems, and collaborative platforms (Slack, Google Workspace).
• Team Orientation: Collaborative mindset that values feedback, shares insights, and contributes to collective success.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Structured onboarding and mentorship programs that pair you with senior outreach leaders.
• Regular training workshops on advanced communication techniques, data‑driven storytelling, and public‑sector policy trends.
• Opportunities to transition into senior client‑success, account‑management, or business‑development roles as you demonstrate impact.
• Cross‑functional projects that expose you to product development, data science, and policy research teams.
• Conference sponsorships and attendance at industry events focused on transportation safety and smart city initiatives.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, autonomy, and a shared purpose. Key aspects of life at arenaflex include:

• Flexibility: Choose a schedule that aligns with your personal rhythm while covering the required graveyard shift (CST or PST).
• Inclusivity: A diverse, global team where every voice is heard and respected.
• Collaboration: Regular virtual “coffee chats,” team‑wide town halls, and interactive brainstorming sessions keep us connected.
• Impact‑Driven Mission: Knowing that your daily outreach contributes directly to reducing road fatalities and improving public safety.
• Well‑Being Focus: Access to mental‑health resources, ergonomic home‑office stipends, and wellness challenges.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $14.00 to $20.00, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Flexible remote work arrangement – work from any location with a reliable internet connection.
• Paid time off and holidays that respect both U.S. and international calendars.
• Professional development budget for courses, certifications, and industry conferences.
• Health, dental, and vision benefits (eligible after a short probationary period).
• Performance‑based bonuses tied to outreach metrics and client satisfaction scores.
• Employee assistance program (EAP) and access to virtual fitness classes.

Application Process & Next Steps

If you are passionate about road safety, excel at building relationships with senior leaders, and thrive in a dynamic remote environment, we want to hear from you. To apply, click the link below, submit your resume, and include a brief cover letter describing how your experience aligns with the responsibilities outlined above.

Apply Job!

Join arenaflex and Drive Change

At arenaflex, your voice matters. By joining our outreach team, you become an integral part of a mission‑focused organization that is reshaping how public agencies prevent traffic accidents. Take the next step in your career, make a tangible impact on community safety, and grow alongside a supportive, innovative team. Apply today and help us turn data into lives saved.