Bilingual Spanish - Customer Service Representative (Onsite or Remote)
Bilingual Customer Service Representative (Full-Time) Location Remote or On-Site – New York City, NY Position Overview
- Role Call Center Customer Service Representative (CSR)
- Type Temp to Perm
- Location Remote or On-Site – New York City, NY
- Remote (EST regions only)
- Onsite 30 Broad Street, New York, NY 10004 TrainingPaid training provided Pay Rates
- Remote $17/hr
- Onsite $19/hr
- Bilingual Differential +$1/hr for Russian, Chinese (Mandarin/Cantonese), Hindi, Urdu, Punjabi, Arabic, Bengali Work Hours
- Monday–Friday 800 AM – 800 PM EST
- Saturday 1000 AM – 600 PM EST
- Some Saturday work is required
- Work shifts will be 1130 am – 8 pm, 11 am – 730 pm, and 1030 am – 7 pm Job Responsibilities
- Handle inbound calls regarding enrollment services
- Educate clients on managed care and assist with health plan selection
- Process enrollment/disenrollment forms
- Perform mailroom functions as needed Candidate Requirements
- Education High school diploma or equivalent (college degree preferred) ∙Experience
- 2+ years in customer service or human services
- Typing speed Minimum 35 WPM ∙Skills
- Strong communication and multitasking
- Computer proficiency (dual-screen setup, fast typing)
- Reliability and punctuality
- Positive, team-oriented attitude Remote Work Requirements
- OS Windows 10 or MacOS Catalina (10.15) or newer
- Headset USB wired headset with mic and noise suppression (no Bluetooth)
- Internet
- 25 Mbps download (single user) / 50 Mbps (shared)
- 5 Mbps upload (10 Mbps preferred)
- No mobile hotspots Remote About the Company Tap Growth ai Apply tot his job Apply To this Job
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