Remote Customer Service Representative – B2B Support, Order Management, CRM & Sales Coordination Specialist at arenaflex

Why arenaflex?

At arenaflex we live by a “work hard, play hard” philosophy that fuels both our productivity and our sense of community. As a second‑generation, family‑owned leader in protective apparel, we design and manufacture high‑performance gloves and suspenders that keep workers safe and comfortable. Our products may be humble, but the impact they have on the front‑line workforce is anything but ordinary. Every day, arenaflex employees roll up their sleeves, innovate, and deliver exceptional service to a global network of distributors, retailers, and end‑users. If you thrive in an environment where integrity, collaboration, and continuous improvement are celebrated, you’ll feel right at home with us.

Position Overview

The Remote Customer Service Representative is the voice of arenaflex for our B2B customers. You will be the first point of contact for inquiries, order processing, and issue resolution, ensuring that each interaction reflects our commitment to quality and reliability. This full‑time, hourly role blends phone, email, and chat support with order entry, CRM maintenance, and cross‑functional collaboration. You’ll work from the comfort of your home office while staying tightly connected to our Portland, OR headquarters and the broader arenaflex team.

Key Responsibilities

• Customer Interaction: Respond to inbound and outbound communications via phone, email, and live chat, delivering prompt, accurate, and courteous service.
• Order Management: Accurately capture, enter, and verify sales orders for protective gloves and suspenders, ensuring all details align with customer expectations and internal standards.
• Issue Resolution: Investigate and resolve product, shipping, and billing concerns, escalating complex cases to the appropriate internal teams while maintaining ownership until closure.
• CRM & Data Integrity: Maintain up‑to‑date customer records in our CRM system, documenting interactions, order histories, and follow‑up actions to support seamless service continuity.
• Collaboration: Partner with internal sales, logistics, and manufacturing groups to confirm order accuracy, inventory availability, and delivery timelines.
• Process Improvement: Contribute ideas to refine service workflows, share best practices, and help evolve arenaflex’s customer experience strategy.
• Project Support: Assist with special initiatives such as trade‑show preparation, product launches, and training sessions, providing administrative and logistical assistance as needed.

Essential Qualifications

• Associate’s degree (AA) or equivalent from a two‑year college, technical school, or comparable work experience.
• Minimum of two (2) years proven experience in B2B customer service, preferably within a manufacturing or distribution environment.
• Demonstrated ability to adapt communication style to diverse customer personalities and business contexts.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and a demonstrated aptitude for learning new software platforms quickly.
• Strong written and verbal communication skills, with an emphasis on active listening and meticulous attention to detail.
• Professional, outgoing demeanor with a genuine service‑oriented mindset.

Preferred Qualifications & Technical Skills

• Hands‑on experience with Customer Relationship Management (CRM) tools such as Zendesk, Salesforce, or similar platforms.
• Familiarity with Enterprise Resource Planning (ERP) and warehouse management systems to track inventory and order fulfillment.
• Experience using project‑management software like Asana, Trello, or Monday.com.
• Knowledge of protective‑equipment industry terminology and product specifications is a plus.
• Ability to troubleshoot basic technical issues related to online ordering portals or chat interfaces.

Core Competencies & Personal Attributes

• Communication Excellence: Clear, concise, and empathetic communication that builds trust with customers and internal partners.
• Service Orientation: A proactive approach to identifying customer needs and delivering solutions before problems escalate.
• Organizational Agility: Ability to manage multiple tasks, prioritize effectively, and thrive in a fast‑paced environment.
• Problem‑Solving Acumen: Resourceful in navigating information sources, interpreting data, and crafting accurate resolutions.
• Calm Under Pressure: Maintain professionalism and composure during high‑volume periods or challenging interactions.
• Team Collaboration: Build and sustain productive relationships across departments, fostering a culture of shared success.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional growth of its employees. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, CRM mastery, and advanced communication techniques.
• Mentorship from seasoned managers and senior support specialists who will guide your career trajectory.
• Opportunities to transition into specialized roles such as Account Management, Sales Operations, or Training & Development based on performance and interests.
• Quarterly strategic planning sessions where every employee’s voice is heard, allowing you to influence company direction and policy.
• Funding for certifications (e.g., Certified Customer Service Professional) and attendance at industry conferences.

Work Environment & Culture at arenaflex

Our remote team members enjoy a flexible work‑from‑home arrangement while staying connected through regular virtual huddles, video conferences, and collaborative tools. arenaflex promotes a culture of transparency, open‑book management, and mutual respect. Whether you’re in Portland or any other eligible location, you’ll find:

• A supportive network of peers who celebrate each other’s successes and share knowledge freely.
• Regular virtual social events, wellness challenges, and community‑service initiatives that reinforce our “family” ethos.
• Access to a modern tech stack, including high‑speed internet stipends, ergonomic equipment allowances, and a secure VPN for seamless remote access.
• Clear expectations around work‑life balance, with flexible scheduling to accommodate personal commitments while ensuring coverage during core business hours.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage starting at $20.00 per hour, complemented by a comprehensive benefits package designed to support your health, financial security, and personal development.

• Health & Wellness: Medical, dental, and vision insurance plans with employer contributions.
• Retirement Savings: 401(k) plan with company matching to help you build long‑term wealth.
• Paid Time Off: Generous vacation, sick leave, and paid holidays to recharge.
• Flexible Schedule: Ability to adjust start and end times within the standard workday to suit your lifestyle.
• Professional Development: Tuition reimbursement, access to online learning platforms, and support for industry certifications.
• Remote Work Stipends: Home office setup assistance, internet reimbursement, and ergonomic equipment allowances.
• Employee Discounts: Savings on arenaflex product lines, retailer partnerships, and local entertainment tickets.
• Community Engagement: Paid volunteer days and participation in company‑wide charitable initiatives.

Physical & Travel Requirements

This role is primarily sedentary, requiring extensive use of a computer, phone, and headset. Occasionally, you may be asked to assist with trade‑show logistics, which could involve lifting up to 50 pounds. Travel is minimal; a few overnight trips per year for team meetings or industry events may be required.

Application Process

If you are ready to join a dynamic, values‑driven organization where your contributions directly impact both the safety of workers worldwide and the growth of a thriving business, we encourage you to apply today. Submit your resume and a brief cover letter highlighting your relevant experience and why arenaflex’s culture resonates with you.

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Join arenaflex – Where Every Interaction Matters

At arenaflex, we believe that great customer service is more than a job—it’s a partnership. By becoming part of our remote support team, you’ll help shape the experience of countless businesses that rely on our protective gear every day. Bring your enthusiasm, expertise, and dedication, and let’s build a safer, more collaborative future together.