Commercial Solutions Engineer (Hybrid, Massachusetts)

Dynatrace is a leader in unified observability and security. As a Solutions Engineer, you will provide high-quality technical support to customers and internal teams, partnering with Sales and Engineering to deliver demonstrations and support technical evaluations.

Responsibilities

• Act as a technical expert on the Dynatrace platform, supporting customer engagements across discovery, evaluation, and solution design
• Execute and support live and remote product demonstrations that highlight Dynatrace’s differentiated value
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle
• Participate in and support proof‑of‑concept (PoC) engagements, working closely with customers and internal teams
• Partner with a large Sales team to identify and support new sales opportunities and expansions within existing accounts
• Assist with RFIs, RFPs, and technical documentation, learning how potential clients evaluate solutions
• Build strong technical relationships with customers and prospects, positioning Dynatrace as a trusted partner
• Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs
• Collaborate across teams including Product, Engineering, Expert Services, Customer Success, and Marketing
• Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities
• Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer
• Continuously develop technical, presentation, and customer‑facing skills through structured enablement and mentorship
• Position might be filled at a higher level based on candidate experience

Skills

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
• Familiarity with cloud platforms such as AWS, Azure, or GCP
• Ability to troubleshoot technical issues to produce a working outcome and be able to manage and document this process
• Fundamental understanding and experience with command line interfaces; bash, powershell, etc
• Excellent communication and presentation skills, with the ability to communicate technical value into business value
• Interest in application performance, observability, cloud platforms, or distributed systems
• Strong problem‑solving skills and technical curiosity
• The ability to learn quickly, adapt to an evolving environment, and incorporate feedback
• Comfort supporting multiple customer engagements with guidance from experienced teammates
• Exposure to observability, monitoring, APM, or logging tools
• Experience developing or maintaining application code or infrastructure
• A foundational understanding of software systems, infrastructure, cloud, or DevOps concepts
• Experience with containers, Kubernetes, CI/CD pipelines, or scripting languages
• Previous experience working as part of a sales, pre‑sales, or customer‑facing technical team

Benefits

• Unlimited personal time off
• An employee stock purchase plan
• A reward system
• Medical/dental benefits
• A company matching 401(k) plan for retirement
• Company-sponsored premium benefits
• Vacation/holidays
• Company matching 401(k) Plan

Company Overview