Sales Administrator I

Silvus Technologies is a leading provider of advanced MANET and MIMO communications systems, seeking a Sales Administrator I to assist the sales team. The role involves managing customer inquiries, processing orders, and providing post-sales support while ensuring effective communication across departments.

Responsibilities

• Support with managing individual team’s inbox to ensure timely response to inquiries
• Receive, process, and confirm customer purchase orders
• Enter sales orders accurately and efficiently into the CRM system
• Collect and verify detailed end-user information for each order
• Handle FCC Authorization Forms for US-based orders
• Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment
• Communicate with customers via email and phone to address inquiries and provide updates
• Serve as a liaison among various departments, including finance, shipping, and supply chain
• Provide customers with timely updates on the status of their orders
• Manage customer requests for order modifications or cancellations
• Escalate high-priority tasks to senior staff with analysis and recommended actions
• Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary

Skills

• High school diploma or GED
• Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field
• Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data
• Proficiency in numeracy
• Prior experience in a fast-paced office environment, experiencing multiple deadlines
• Highly proficient in Google Suite and MS Office (Gmail or Outlook, Excel, Word, PowerPoint)
• Excellent and effective oral and written communication
• Must be a U.S. Citizen due to clients under U.S. federal contracts
• All employment is contingent upon the successful clearance of a background check and drug testing
• Demonstrated critical thinking, initiative, and problem-solving capabilities
• Accurately follow instructions and confidently improvise in even the most ambiguous situations
• Possess a keen attention to detail, with the ability to be accurate, flexible, and reliable

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