Tier 1 Technician (LAK)

IT Voice is a leading provider of Technology solutions, specializing in a wide range of services including Managed IT, Cloud, Security, Managed Network, and VoIP solutions. As a Tier 1 Technician, you’ll serve as the first line of technical support for clients, focusing on remote Helpdesk support and troubleshooting endpoint and server issues while also participating in occasional on-site deployments.

Responsibilities

• Provide Tier-1 support for desktops, servers, applications, and endpoints
• Troubleshoot Windows Server environments, Exchange, Office 365 Admin, and Active Directory
• Monitor and respond to system performance alerts and user-submitted tickets
• Utilize ConnectWise PSA for ticketing, documentation, and communication
• Update internal and client-facing documentation as needed
• Participate in team meetings, ongoing training, and development initiatives
• Deploy on-site within the local market when necessary
• Participate in the on-call rotation and perform other duties as assigned

Skills

• 1–2 years of experience in an IT support or Helpdesk environment
• Working knowledge of AD forests, trees, domains, and replication
• Basic understanding of networks and subnetting
• Proficiency with Microsoft Office Suite, Windows Server 2012–2019, Exchange, O365, and antivirus solutions
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and documentation abilities
• Ability to lift up to 40 lbs unassisted
• Must reside in or near Lakeland, FL and be willing to commute for occasional on-site visits
• Authorization to work in the U.S
• We are also a Team – so if it would bother you to take out the trash one day, it's probably best you don't apply
• Certifications: CompTIA, MCP, Microsoft, Cisco, VMware
• ConnectWise PSA experience

Benefits

• 401(k)
• Health
• Dental
• Vision
• Life insurance
• PTO
• Paid Holidays
• Career advancement opportunities in a growing, people-first organization.

Company Overview