Associate Member Advocate Training Program- August 2026 (Charleston, SC)

PURE Insurance is a member-owned property and casualty insurer dedicated to providing exceptional service and smart insurance solutions. As an Associate Member Advocate, you will be responsible for delivering empathetic customer service, handling claims inquiries, and ensuring a positive experience for members during challenging times.

Responsibilities

• The majority of your day will be spent taking phone calls from our members, taking first notice of loss
• Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust
• Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
• Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us

Skills

• You know your way around a computer
• You can easily switch between multiple applications to complete a task
• Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you
• You may have previously worked in a restaurant, school or retail store
• You take pride in your work
• You communicate your thoughts clearly (over the phone and in writing)
• Your friends and family describe you as a person with integrity

Benefits

• Full-Time; Hybrid In-Office 3 days/Remote 2 days
• Associate Member Advocates take part in a comprehensive eight-week paid onboarding program at the start of this full-time role.
• As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License).
• All employees have regularly scheduled 1X1’s with their manager.
• We also invest in our employees’ professional and personal development, so when new career opportunities become available, we look internally first.
• Commuting can be expensive. That’s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.
• Eligible for overtime.

Company Overview