Call Centre - Customer Support Representative (VQ326G)

Intrum is Europe’s leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability. They are seeking Customer Support Representatives who will assist customers in understanding their financial situations and provide tailored solutions to help manage their debts.

Responsibilities

• Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan
• Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt
• Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt
• Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers

Skills

• Fantastic with people after all you will be our first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome
• Positive attitude, self-motivated, enthusiastic individuals, who are ready to make a real difference
• Customer Service experience, whether that's face to face or in a call centre environment. We're interested in your excellent communication skills and ability to help customers
• Enjoy making decisions and connecting with people from all walks of life
• Able to use different systems, accurately reflecting conversations, and the outcome
• Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them
• Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate clearly with customers

Benefits

• 33 days holiday including bank holidays, with the ability to buy more/sell back.
• You can participate in gadget schemes.
• Access to a contributory workplace pension scheme.
• An extra day to celebrate your birthday.
• Fantastic hybrid work pattern where you can work a mixture of home and office.
• Structured and continuous training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
• Access to private medical insurance, life assurance, and more.
• Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
• Sociable working hours breakfast and snacks provided in the office.

Company Overview