Associate, Client Success
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. As an Associate in Client Success on the digital media team, you will support programmatic campaign execution, manage projects, and ensure client satisfaction through effective collaboration with cross-functional teams.
Responsibilities
- Demonstrated expertise in Account Management tools and processes
- Ability to create and maintain project timelines and meet deadlines
- Experience facilitating daily coordination across internal teams
- Capable of assisting with campaign launches and conducting Quality Assurance checks
- Interest in monitoring ongoing campaign activity and identifying optimization opportunities
- Ability to track and evaluate program performance
- Skilled in handling and preparing performance/critical metric reporting
- Capable of being responsible for and maintaining client promotions
- Ability to build and implement client promotions promptly and with attention to detail
Skills
- Demonstrated expertise in Account Management tools and processes
- Ability to create and maintain project timelines and meet deadlines
- Experience facilitating daily coordination across internal teams
- Capable of assisting with campaign launches and conducting Quality Assurance checks
- Interest in monitoring ongoing campaign activity and identifying optimization opportunities
- Ability to track and evaluate program performance
- Skilled in handling and preparing performance/critical metric reporting
- Capable of being responsible for and maintaining client promotions
- Ability to build and implement client promotions promptly and with attention to detail
- Excellent client service competence with strong presentation and writing skills
- Proficient in Excel, Word, and PowerPoint
- Self-starter who thrives in a dynamic, fast-paced work environment
- Ability to lead and prioritize multiple tasks and projects effectively
- Ability to learn quickly and think strategically to provide solutions
- Bachelor's Degree from a four-year college or university
- 1-2 years of experience in account management, project management, or the digital media industry
Benefits
- Flexible time off (FTO), 15 paid holidays
- Paid sick time
- Parental/new child leave, childcare & elder care assistance, adoption assistance
- Comprehensive health coverage
- 401(k)
- Tuition assistance
- Commuter benefits
- Professional development
- Employee recognition
- Charitable donation matching
- Health coaching and counseling
- Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met.
- Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met.
- For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.
Company Overview