Customer Service Specialist - Part Time

TP Infinity is seeking a part-time Customer Service Specialist to provide proactive and reactive support to customers in Newtownards. The role involves educating customers about banking options, ensuring compliance with processes, and delivering excellent customer service to meet financial goals.

Responsibilities

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes
• Support the bank’s way of working to help as many customers as possible
• Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolve complaints and errors quickly and make sure that the relationship with the customer is fully restored
• Ensure each customer interaction leaves the customer satisfied that their needs have been met

Skills

• Experience of working in a customer service environment
• Managing relationships with customers
• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer focused attitude

Benefits

• HYBRID working options - save on commuting costs with only 2 day’s in the office each week.
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated
• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Company Overview