Hybrid Field Sales Representative (St. Louis, MO)

CVS Health is committed to building a world of health around every individual, and they are seeking a Hybrid Field Sales Representative to manage sales growth by building a book of business. The role involves acquiring and retaining members through field sales and telesales, while also supporting customer inquiries and ensuring compliance with Medicare sales requirements.

Responsibilities

• Acquisition and conversion of new and existing members via field programs including, face to face appointments, retail, provider, center of influence development and referrals programs
• Acquisition and conversion of new and existing members via inbound and outbound calls by assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
• Document in the hybrid field sales integrated tech stack the call interactions, COIs, and lead management protocols with new and existing members
• Develop, continuously train, and learn new sales skills to support best in class customer acquisition metrics, sales goals, and other KPIs meant to drive complaint and quality sales
• Accountable for telesales/field sales achievement of quality, sales effectiveness, retention, secret shopper initiatives, and state, federal, and CMS requirements for Medicare sales agents and programs

Skills

• 0-3 Years Experience Required
• 4-year college degree or 1 to 2 years' experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
• Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date
• Active use of computer for carrying out daily job activities
• Ability to multi-task while talking on the phone
• Excellent communication and listening skills
• Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. 'Customer is always right' attitude)
• Adaptable to high pressure, achievement-oriented environment
• Drive to build, manage, and grow a book of business and become successful entrepreneur
• High level of computer proficiency including, but not limited to, Microsoft Office package
• Ability to quickly perform basic mathematical operations w/out use of calculator
• Adept at presentation skills
• Adept at learning Medicare products, sales process, and systems
• Adept at collaboration and teamwork
• Adept at selling skills
• Mastery of technology
• Mastery of problem solving and decision making skills
• Mastery of growth mindset (agility and developing yourself and others) skills
• Adept at assessing needs of consumers and prospects and utilizing math and cost benefit analysis
• Mastery of sales achievement
• Master of out of the box solutioning and creative thinking

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Company Overview