Contract Servicer Balancing Analyst I (Contingent)

Quicken Loans, through its subsidiary Rocket Mortgage, is seeking a Contract Servicer Balancing Analyst I. This role involves ensuring the accuracy of reports and remittances from primary servicers while adhering to strict deadlines, as well as performing complex research and acting as a liaison between investors and servicers.

Responsibilities

• Under strict deadlines and within established timeframes, reconcile complex reports received from primary servicers in accordance with Servicing Agreements and Departmental policy
• Act in the role of relationship manager to his/her counterparties for all reports assigned
• Complete research on difficult issues relating to servicer reporting, cash settlement issues, and servicer inquiries
• Research and correct servicing errors or discrepancies within established timeframes and ensure accurate information is sent to the trust and investors
• Point of contact for escalated servicer issues. Direct servicers in accordance with servicing requirements and instruct servicers on the resolution of issues
• Act as liaison between the investor and the servicer to answer all investor’s questions relating to monthly reporting
• Subject matter expert on department policy and procedures assigned by manager. Maintain and update policy and procedures based on latest industry requirements
• Ensure that all assigned primary servicers report and remit in accordance with timeframes established in the corresponding Servicing Agreements
• Ensure that cash receipts, servicer discrepancies and/or servicer billings are identified and cleared within established timeframes
• Prepare wires for distribution to servicers based on monthly reporting requirements
• Be active, reliable and visible part of your team and assist all members of the team to excel to the best of their ability. Be a positive example to all team members
• General knowledge of multiple departments within Master Servicing. May be assigned to assist other departments should the need arise
• May perform other related duties or ad hoc projects within the scope of responsibilities

Skills

• High school diploma or state accepted equivalency is required with equivalent experience
• Bachelor's degree preferred and typically does not require previous professional level work experience
• Mortgage and Financial Services experience a plus
• Proficiency with MS Office with particular emphasis on MS Word, Excel and PowerPoint
• Exposure to mortgage-specific software; accurate reporting with introduction to data analytics
• Possesses clear and professional verbal and written communication skills when used both internally and externally
• Demonstrated ability to work autonomously to perform required work assignments
• Ability to build and manage relationships with team and customers
• Ability to manage time, priorities and resources to achieve goals
• Ability to take initiative on projects potentially outside scope of work
• Ability to act as liaison between the investor and the servicer

Benefits

• Position may also be eligible for to enroll in contributory medical, dental, STD plans within first 30 days of employment with Contemporary Staffing Solutions

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