Senior Customer Logistics & Supply Chain Advisor – Remote Order‑to‑Cash Operations for Retail, Bottler & Distributor Partners

About arenaflex – A Global Leader in Refreshment and Innovation

arenaflex is a world‑renowned beverage and nutrition company with a heritage that stretches back more than a century. With a portfolio of over 250 iconic products, arenaflex serves a diverse set of customers ranging from large retail chains and grocery stores to theme parks, movie theatres, restaurants, and specialty outlets. Our mission is to refresh the world and make a difference every day, and we achieve this by fostering an inclusive culture, embracing continuous learning, and delivering unparalleled service to our partners.

Why This Role Matters

As a Customer Logistics & Supply Chain Advisor you will be the single point of contact for arenaflex’s retail, bottler, distributor, and restaurant customers. You will work within the Order‑to‑Cash (OTC) organization to ensure that every order is processed accurately, delivered on time, and aligned with the expectations of our partners. Your ability to research, influence, and resolve issues will directly impact customer satisfaction, operational efficiency, and the overall success of arenaflex’s supply chain.

Key Responsibilities

• Customer Liaison: Serve as the primary contact for customers across multiple business units, handling phone calls, emails, and other communications with professionalism and urgency.
• Order Management: Process order changes, track shipments, and reschedule deliveries to meet customer‑requested dates while adhering to established service level agreements (SLAs).
• Collaboration with Sales & Brokers: Partner with sales teams and external brokers to address pricing concerns, delivery method changes, account management issues, and strategic projects such as product launches or packaging updates.
• Supply Chain Coordination: Work closely with product supply, supply planning, logistics, and transportation teams to resolve order flow challenges, including late trucks, dwell time, and refused deliveries.
• Issue Resolution & Escalation: Proactively manage “In‑Full” issues, coordinate with transportation to set timely delivery and pickup appointments, and resolve escalations that span multiple functions.
• Trend Analysis & Process Improvement: Identify recurring customer issues, analyze root causes, and recommend enhancements to order management processes and partner interactions.
• Project Participation: Contribute to design projects and initiatives that support departmental goals and key customer objectives, ensuring alignment with arenaflex’s broader strategic vision.
• Data Management: Maintain accurate records in arenaflex’s order management system, CRM database, and related tools (e.g., MS Office, SharePoint, Genesys).

Essential Qualifications

• Minimum 2‑3 years of experience in customer service, order management, or supply chain support within a fast‑paced environment.
• Demonstrated ability to build and sustain collaborative relationships with internal teams and external partners.
• Strong analytical and research skills with a keen eye for detail and a proven track record of problem‑solving.
• Excellent written and verbal communication skills; ability to craft clear business correspondence.
• High sense of urgency and empowerment to make timely, data‑driven decisions.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, SharePoint) and familiarity with CRM platforms.
• Ability to work independently, manage competing priorities, and meet SLA‑driven deadlines.
• Willingness to work a flexible shift schedule between 7:30 AM – 7:30 PM EST, Monday through Friday, with occasional travel (0‑25%).

Preferred Qualifications & Experience

• Experience with arenaflex’s Product Supply system, Order Management tools, Salesforce, or SAP.
• Background in the beverage, food, or consumer packaged goods (CPG) industry.
• Exposure to logistics and transportation management, including dock cuts, ship‑withs, and freight coordination.
• Previous involvement in product launch or packaging change projects.
• Certification or training in supply chain management, Lean Six Sigma, or related methodologies.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and exceeding partner expectations.
• Strategic Thinking: Ability to see the bigger picture, anticipate challenges, and propose proactive solutions.
• Influencing & Negotiation: Skill in guiding cross‑functional teams toward mutually beneficial outcomes.
• Adaptability: Comfort thriving in a dynamic, evolving environment while maintaining accuracy.
• Technology Savvy: Quick learner of new software platforms and tools that support order‑to‑cash processes.
• Team Collaboration: Strong interpersonal skills to build rapport with sales, logistics, supply planning, and external partners.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Logistics & Supply Chain Advisor, you will have access to:

• Structured mentorship programs with senior supply chain leaders.
• Continuous learning platforms offering courses in analytics, logistics, and customer experience.
• Opportunities to lead cross‑functional projects that enhance visibility across the organization.
• Clear career pathways toward senior advisory roles, supply chain management, or regional operations leadership.

Compensation, Perks & Benefits

arenaflex offers a competitive salary range of $60,200 – $74,100 (adjusted for geography, experience, and skill set) along with a comprehensive benefits package that may include:

• Medical, dental, and vision coverage.
• Retirement savings plans with company matching.
• Paid time off, holidays, and flexible work arrangements.
• Employee assistance programs focused on mental health and well‑being.
• Discounts on arenaflex products and exclusive brand experiences.
• Opportunities for tuition reimbursement and professional certifications.

Work Environment & Culture at arenaflex

Our culture is built on four core behaviors: Curious, Empowered, Inclusive, and Agile. We believe that a diverse, equitable, and inclusive workplace fuels innovation and drives business success. At arenaflex you will experience:

• A collaborative, remote‑first environment that values work‑life balance.
• Regular virtual town halls, team‑building events, and community outreach initiatives.
• Recognition programs that celebrate individual and team achievements.
• An open‑door policy that encourages ideas from every level of the organization.

How to Apply

If you are ready to make a tangible impact on arenaflex’s supply chain, enjoy solving complex logistical challenges, and thrive in a culture that champions growth and inclusion, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex.

Apply Job!

Join arenaflex – Refresh the World, One Order at a Time

At arenaflex, your expertise will help ensure that our partners receive the right products, at the right time, and in the right condition. By joining our team, you become part of a legacy that has been shaping the beverage and nutrition landscape for over 130 years. We look forward to welcoming a dedicated, strategic, and customer‑focused professional who is eager to grow alongside us.