Entry-Level Remote Customer Service Analyst – Dual‑Eligible (DSNP) Case Management Specialist – Full‑Time Work‑From‑Home Position at arenaflex

About arenaflex

arenaflex is a leading health‑care solutions provider dedicated to improving the lives of millions of members across the United States. With a mission to deliver compassionate, high‑quality care to the most vulnerable populations, arenaflex combines innovative technology, data‑driven insights, and a deep commitment to community partnership. Our focus on dual‑eligible members—individuals who qualify for both Medicare and Medicaid—places us at the forefront of addressing complex health and social determinants of health. As a remote‑first employer, arenaflex empowers its workforce with flexibility, continuous learning, and a supportive culture that values every voice.

Why This Role Matters

Our Dual‑Qualified Extraordinary Requirements Plan (DSNP) is a cornerstone of arenaflex’s strategy to close gaps in care for high‑need members. As a Case Management Analyst, you will be a critical liaison between members, providers, and community resources, ensuring that each member receives coordinated, person‑centered care. This role offers a unique opportunity to make a tangible impact on health outcomes while developing expertise in case management, health‑policy navigation, and interdisciplinary collaboration.

Key Responsibilities

Member Assessment & Eligibility

• Utilize arenaflex’s proprietary case‑management tools and data analytics platforms to conduct comprehensive assessments of member needs, eligibility, and benefit utilization.
• Identify high‑risk factors and social determinants that may affect health outcomes, and prioritize interventions accordingly.
• Develop individualized care plans that align with member goals, clinical guidelines, and arenaflex’s quality standards.

Care Coordination & Navigation

• Facilitate timely scheduling of medical appointments, specialty referrals, and ancillary services.
• Guide members through the complexities of Medicare and Medicaid enrollment, ensuring they receive all entitled benefits.
• Collaborate with providers, social service agencies, and community partners to address non‑clinical needs such as housing, nutrition, and transportation.

Quality Assurance & Documentation

• Maintain accurate, up‑to‑date case notes in compliance with regulatory requirements and arenaflex’s internal policies.
• Monitor care‑plan progress, track key performance indicators, and adjust strategies to meet defined outcomes.
• Participate in multidisciplinary case reviews, presenting member cases to clinical leadership and advocating for necessary resources.

Member Education & Advocacy

• Provide clear, empathetic education on health conditions, medication management, and lifestyle modifications.
• Empower members to become active participants in their own care by offering decision‑making support and self‑advocacy tools.
• Utilize motivational interviewing techniques to encourage behavior change and adherence to treatment plans.

Continuous Improvement

• Identify systemic barriers to care and propose process enhancements to senior leadership.
• Stay current on federal health‑policy updates, Medicaid waivers, and best practices in dual‑eligible care.
• Contribute to the development of training materials and knowledge‑sharing sessions for the broader arenaflex team.

Essential Qualifications

• Minimum 3 years of experience in a health‑related field, preferably in case management, care coordination, or health‑services navigation.
• Demonstrated ability to assess complex health and social needs using data‑driven tools.
• Strong analytical skills with a keen eye for detail and the ability to interpret eligibility criteria.
• Excellent written and verbal communication skills, with a focus on empathy and clarity.
• Proficiency in Microsoft Office Suite and familiarity with electronic health record (EHR) or case‑management platforms.
• High school diploma or equivalent; a Bachelor’s degree in health administration, public health, or a related field is preferred.

Preferred Qualifications & Certifications

• Professional certifications such as CRC (Certified Rehabilitation Counselor), CDMS (Certified Diabetes Management Specialist), CRRN (Certified Rehabilitation Registered Nurse), COHN (Certified Occupational Health Nurse), or CCM (Certified Case Manager).
• Direct experience with Medicare Advantage, Medicaid, or dual‑eligible programs.
• Background in geriatric care, chronic disease management, or disability services.
• Knowledge of health‑risk assessments, screenings, and care planning methodologies.
• Bilingual proficiency (English/Spanish or English/Creole) to serve diverse member populations.

Core Skills & Competencies

• Critical Thinking & Decision‑Making: Ability to synthesize complex information and develop actionable care strategies.
• Interpersonal & Collaboration: Skilled at building trust with members, providers, and community partners.
• Communication: Persuasive, clear, and culturally sensitive communication style.
• Organizational Agility: Manage multiple caseloads, prioritize tasks, and meet deadlines in a fast‑paced remote environment.
• Technology Savvy: Comfortable navigating case‑management software, data dashboards, and virtual communication tools.
• Adaptability: Thrive in a dynamic environment where policies and member needs evolve rapidly.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Remote Case Management Analyst, you will have access to:

• Mentorship programs pairing you with senior case managers and clinical leaders.
• Paid tuition reimbursement for relevant certifications and degree programs.
• Regular webinars on emerging health‑policy trends, data analytics, and advanced care coordination techniques.
• Opportunities to transition into senior case management, program management, or health‑policy analysis roles within arenaflex.

Work Environment & Culture

Our remote‑first model is built on trust, autonomy, and collaboration. arenaflex fosters a culture where:

• Team members are encouraged to share ideas, challenge the status quo, and contribute to continuous improvement.
• Inclusivity and diversity are celebrated, with employee resource groups supporting various backgrounds and interests.
• Work‑life balance is prioritized through flexible scheduling, generous paid time off, and wellness initiatives.
• Technology enables seamless virtual collaboration, with regular video‑check‑ins, virtual coffee chats, and digital community events.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects experience, skill set, and geographic location. The base hourly rate ranges from $19.52 to $40.90, with eligibility for performance‑based incentives and bonuses.

Additional benefits include:

• Comprehensive medical, dental, and vision coverage for you and eligible dependents.
• Employer‑matched 401(k) retirement plan with a robust contribution structure.
• Employee Stock Purchase Plan (ESPP) allowing you to invest in arenaflex’s future growth.
• Fully paid short‑term and long‑term disability insurance.
• Generous paid time off (PTO), paid holidays, and additional leave for community service.
• Access to an arenaflex store discount program, wellness stipends, and employee assistance programs.
• Continuous learning resources, including free online courses, certifications, and internal training workshops.

How to Apply

If you are passionate about making a difference in the lives of dual‑eligible members and thrive in a remote, collaborative environment, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex.

Apply Now

Join arenaflex – Transform Care, Transform Lives

At arenaflex, every member’s story matters, and every team member plays a pivotal role in shaping healthier futures. Take the next step in your career, contribute to meaningful change, and grow alongside a forward‑thinking organization that values your expertise and ambition. Apply today and become part of a mission‑driven community dedicated to excellence in health‑care delivery.