Customer Care Representative – Equipment Finance & Commercial Banking Operations – Hybrid Role at arenaflex

About arenaflex

arenaflex is a global leader in financial services, managing close to $2 trillion in assets and serving millions of customers across retail, commercial, corporate, and wealth segments. Our mission is to empower individuals and businesses to achieve their financial goals while fostering a culture of inclusion, innovation, and responsible risk management. At arenaflex, we believe that every interaction is an opportunity to build trust, create value, and shape a more sustainable future. Our commitment to diversity, equity, and inclusion (DEI) means that every employee—regardless of background—has a voice, a purpose, and a clear path to grow.

Why This Role Matters

Our Equipment Finance team within Commercial Banking Operations helps businesses acquire the tools they need to thrive—whether it’s a fleet of trucks, advanced manufacturing machinery, or cutting‑edge technology solutions. As a Customer Care Representative, you will be the front line of support, ensuring that our commercial clients receive prompt, knowledgeable, and courteous assistance. Your work directly influences client satisfaction, risk mitigation, and the overall reputation of arenaxflex as a trusted financial partner.

Role Overview

In this hybrid position (part‑time remote, part‑time on‑site at our Des Moines hub), you will handle a broad spectrum of inquiries related to complex financial products and services. You will collaborate with internal partners, guide less‑experienced teammates, and continuously seek ways to improve the customer experience. This role offers a blend of routine support tasks and opportunities to tackle challenging, high‑impact issues that require analytical thinking and proactive problem‑solving.

Key Responsibilities

• Customer Interaction: Respond to inbound and outbound communications (phone, email, chat, and secure messaging) regarding equipment financing, lease structures, payment inquiries, and contract terms.
• Issue Resolution: Diagnose and resolve moderately complex problems, aiming for first‑call resolution while adhering to arenaxflex policies, regulatory guidelines, and risk controls.
• Product Knowledge: Maintain deep familiarity with arenaxflex’s equipment finance offerings, including loan origination, leasing options, and related ancillary services.
• Collaboration: Partner with the Customer Service Supervisor, Credit, Compliance, and Operations teams to escalate non‑routine cases and ensure timely remediation.
• Training & Mentorship: Provide on‑the‑job coaching to newer team members, sharing best practices, policy updates, and system navigation tips.
• Process Improvement: Identify recurring pain points, propose enhancements to workflows, and contribute ideas that streamline the customer journey.
• Risk Management: Follow all internal controls, stay current on policy changes, and document actions to support audit and compliance requirements.
• System Utilization: Navigate multiple arenaxflex platforms, retrieve data efficiently, and assist customers in using self‑service tools.
• Reporting: Capture key metrics (e.g., call volume, resolution time, satisfaction scores) and share insights with leadership to drive continuous improvement.

Essential Qualifications

• Minimum of 2 years of experience in customer service, financial services, or a contact‑center environment. Equivalent experience gained through military service, education, or intensive training is also considered.
• Demonstrated ability to actively listen, ask probing questions, and articulate clear, solution‑focused responses.
• Proficiency in navigating multiple computer systems and using search tools to locate information quickly.
• Strong attention to detail, accuracy, and documentation standards.
• Excellent verbal, written, and interpersonal communication skills, with the ability to convey complex financial concepts in plain language.
• Intermediate competence with arenaxflex Office Suite (Word, Excel, Outlook, PowerPoint) or comparable productivity tools.
• Ability to thrive in a fast‑paced, deadline‑driven environment while managing competing priorities.

Preferred Qualifications & Skills

• Prior experience in equipment finance, commercial banking, or related financial product lines.
• Familiarity with regulatory frameworks such as Credit, Market, Financial Crimes, Operational, and Regulatory Compliance.
• Experience delivering training sessions or creating instructional materials for internal teams.
• Demonstrated track record of contributing to process‑improvement initiatives that resulted in measurable efficiency gains.
• Comfort with hybrid work arrangements and the flexibility to work additional hours during peak periods.
• Certification or coursework in risk management, financial analysis, or customer experience design.

What We Offer – Compensation, Perks & Benefits

arenaxflex values the well‑being of its employees and provides a competitive total rewards package that includes:

• Base salary commensurate with experience, plus performance‑based bonuses.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, holidays, and flexible scheduling to support work‑life balance.
• Professional development stipend, tuition reimbursement, and access to a robust learning portal.
• Employee assistance programs, wellness resources, and mental‑health support.
• Hybrid work model—up to three days per week remote, with a collaborative office environment in Des Moines, IA.
• Recognition programs that celebrate individual and team achievements.

Career Growth & Development

arenaxflex invests heavily in talent development. As a Customer Care Representative, you will have clear pathways to advance into senior support roles, specialist positions (e.g., Credit Analyst, Risk Advisor), or leadership tracks such as Team Lead or Operations Manager. Our internal mobility program encourages cross‑functional moves, allowing you to explore areas like product development, compliance, or digital transformation.

Our Culture & Work Environment

At arenaxflex, we cultivate an inclusive culture where diverse perspectives are celebrated. Our core values—Integrity, Service, Excellence, and Innovation—guide daily interactions and strategic decisions. Employees enjoy:

• Employee Resource Groups (ERGs) focused on multicultural, LGBTQ+, veterans, and disability inclusion.
• Regular town‑hall meetings, leadership “Ask Me Anything” sessions, and transparent communication channels.
• Collaborative spaces designed for teamwork, brainstorming, and informal networking.
• Community outreach programs that support financial literacy, affordable housing, and sustainable business practices.

Location & Logistics

This role is based at our Des Moines office located at 801 Walnut St., Des Moines, IA. The position follows a hybrid schedule, with the expectation that you will be on‑site for core collaboration hours and may work remotely for the remainder of the week. Relocation assistance is not provided, and visa sponsorship is unavailable for this position.

How to Apply

If you are passionate about delivering exceptional service, thrive in a dynamic financial environment, and want to grow your career with a forward‑thinking organization, we encourage you to submit your application today. Join arenaxflex and become part of a team that puts customers at the heart of everything we do.

Apply Now