Experienced Customer Advocate Phone Specialist – RemoteInbound Health Insurance Support Representative

At arenaflex, we believe that meaningful work happens when talented people are empowered to make a difference from wherever they're most productive. As part of our revolutionary Workability initiative, we're redefining how and where healthcare support happens—giving you the flexibility to excel in your career without compromising the life you want to live. Whether you're working from home in Phoenix, Tucson, or anywhere across the Grand Canyon State, you'll be part of a mission that touches more than 1.9 million Arizonans—helping families, individuals, and businesses access the healthcare they deserve. For over eight decades, arenaflex has been a cornerstone of Arizona's health landscape, delivering innovative insurance products, compassionate service, and community-focused care. Now, we're looking for a dynamic Customer Advocate Phone Specialist to join our remote team and carry forward this legacy—one conversation at a time.

About This Opportunity

We're seeking a full-time, remote Customer Advocate Phone Specialist to provide exceptional inbound telephone support to our members, providers, and partners. This isn't your average customer service role—it's an opportunity to be the voice of guidance during some of life's most important moments. When a family is navigating a new diagnosis, when a small business owner is exploring coverage options, or when a senior is learning about their Medicare benefits, you'll be there—listening, explaining, and solving. This position offers a competitive starting hourly rate of $18.00, with performance and quality-based incentives that can increase your earning potential. If you're bilingual in Spanish, we offer an additional $1 per hour premium—a recognition of the invaluable skills you bring to serving Arizona's diverse communities.

What You'll Do

As a Customer Advocate Phone Specialist at arenaflex, you'll be the first point of contact for members seeking answers, clarity, and resolution. Your responsibilities will include: - Handling 40 or more inbound calls daily, addressing questions about benefits, coverage, claims, eligibility, provider networks, and program information - Researching and resolving customer inquiries through careful investigation of systems, records, and documentation - Explaining complex health insurance concepts in clear, empathetic language that customers can understand - Maintaining meticulous records of all interactions, updating member files and system information accurately - Meeting or exceeding quality, quantity, and timeliness standards as defined by department guidelines - Demonstrating fluency in required systems, procedures, forms, and operational manuals - Adhering to strict privacy, compliance, and confidentiality standards in every interaction - Collaborating with team members and cross-functional departments to ensure seamless member experiences You'll be supported by comprehensive, instructor-led virtual training that prepares you for success from day one.

Compensation and Benefits

We invest in our people because they drive our mission forward. That's why we offer: -

Competitive Pay:

Starting rate of $18.00 per hour, with opportunities to earn more through performance incentives -

Bilingual Premium:

Additional $1 per hour for Spanish-proficient specialists -

Onboarding Bonus:

$1,000 total ($500 at 3 months, $500 at 6 months) -

Annual Bonus:

Up to 12% based on corporate goals and individual performance -

Paid Time Off:

Up to 16 days PTO plus 11 paid holidays -

Volunteer Time:

8 hours paid annually to give back to your community -

Health Coverage:

Comprehensive medical, dental, and vision plans -

Retirement Savings:

401(k) with up to 5% dollar-for-dollar match -

Education:

Tuition reimbursement for approved degree and certification programs -

Wellness Programs:

Gym reimbursement, wellbeing initiatives, and incentive bonuses -

Employee Perks:

Exclusive discounts and special offers

Work Schedule

This role operates Monday through Friday, with shifts available between 6:00 AM and 6:00 PM. You'll have the opportunity to select a schedule that fits your life while serving our members during their most convenient hours.

Training That Sets You Up for Success

We don't just hire and hope for the best—we invest in your growth. New team members receive 9 or more weeks of instructor-led, paid virtual training that covers: - Health insurance fundamentals and industry terminology - arenaflex systems, tools, and operational procedures - Communication best practices for empathetic, effective interactions - Privacy, compliance, and regulatory requirements - Conflict resolution and de-escalation techniques - Product knowledge across our diverse portfolio of individual, family, and business plans

Who You Are

We're looking for candidates who bring: - A high school diploma or equivalent - At least one year of external customer service experience - Comfortable proficiency with office equipment, including copiers, fax machines, scanners, and multi-line telephone systems - Exceptional attention to detail and accuracy - The ability to maintain confidentiality and navigate complex systems with discretion - Strong computer literacy and the ability to toggle between multiple software programs seamlessly - A customer-first mindset with genuine empathy and communication skills - The resilience and adaptability to thrive in a fast-paced, high-volume environment

Why arenaflex?

When you join arenaflex, you're not just accepting a job—you're becoming part of something larger. Our teams across Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare in Arizona for more than 80 years. Here, you'll find: -

Purpose-Driven Work:

Every interaction contributes to helping Arizonans live healthier, fuller lives -

Inclusive Culture:

We don't discriminate based on race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group -

Growth Pathways:

From ongoing training to tuition reimbursement, we support your professional development -

Community Connection:

Through volunteer programs and outreach, you'll help strengthen the communities we serve

Your Next Step

If you're ready to make an impact, grow your career, and be part of a team that truly cares about Arizona's future, we invite you to apply. This is more than a job—it's an opportunity to do meaningful work that matters. Are you ready to answer the call? Apply today and discover what's possible with arenaflex. Apply for this job