[Remote] Client Support Coordinator

Note: The job is a remote job and is open to candidates in USA. Hilb Group is a company that values its associates as its greatest asset and promotes a service-driven culture. They are currently seeking a motivated Client Support Coordinator to assist with client onboarding, benefits processing, and general administrative support.

Responsibilities

• Processes client new hires, terminations and change forms
• Processes employee enrollments, renewals, changes, and terminations for medical, dental, vision, life, disability, and other benefits programs
• Maintain/Update QC sheets
• Process reconciliation from Reconciliation team
• 401(k), 403(b) Retirement Contribution report processing and tracking
• Assists in data entry and maintenance of client employee information as instructed by the Client Account Managers
• Utilize internal tracking system to retrieve work in priority order
• Enter work into internal tracking system
• Maintain regular and punctual attendance
• Continues to educate oneself on new aspects and areas of benefits and payroll
• Performs general administrative support for Client Services department as needed
• Back-up for answering HRK main number
• Works on special projects as is needed
• Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role
• Work overtime as necessary

Skills

• Developed computer skills with proficiency in Microsoft Word and Excel
• To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactory
• Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills
• Reliable with a high degree of confidentiality and integrity
• Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
• Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
• Works efficiently both independently and as a member of a larger team
• Ability to read and interpret documents such as operating procedures, quality control procedures, and instructions
• Ability to speak effectively in one-on-one conversations and before groups
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• At least 1 to 2 years of previous experience in HR/Benefits is preferred, but not required

Benefits

• 401(k) with company match.
• Generous PTO.
• An awesome team of professionals!

Company Overview