Human Resources Operations Coordinator

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise. The Human Resources Operations Coordinator will support the employee life cycle, focusing on employee relations, departures, and performance management.

Responsibilities

• Handle day-to-day employee administrative transactions (promotions, contract updates, etc.)
• Process changes in working hours and departures
• Ensure employee documentation is properly recorded and maintained
• Respond to employee queries, ensuring issues are tracked, resolved, and handled with discretion
• Manage inquiries in the Employee Relations inbox, providing timely, thoughtful responses and escalation, if appropriate
• Coordinate departure logistics, partnering with other Corporate teams to deliver a smooth and professional offboarding experience
• Administer Human Capital systems, ensuring data accuracy, integrity, and consistency
• Update records in our HRIS platform (Workday)
• Prepare and manage HRIS data required for internal and external audits and compliance
• Oversee service and recognition platform
• Maintain process documentation and ‘how-to’ guides, proactively identifying opportunities to streamline workflows and improve efficiency
• Process invoices across the Talent team, ensuring accurate tracking and timely payment
• Support Annual Review performance management activities
• Schedule and attend performance review meetings and take notes
• Update HRIS systems and track review outcomes and follow-ups
• Provide logistical support for local human capital activities (training sessions, recruiting activities, and other Talent-led events)
• Support special projects across the Talent team (employee engagement survey, process/system automation initiatives, etc.)

Skills

• Bachelor's or Master's degree in a related discipline with strong academic performance
• Up to 3 years related work experience in a complex, fast paced and high-volume business (professional services preferred)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), communication software (Zoom)
• Curious and analytic thinkers with a problem-solving mindset who find the right resources to solve the issue
• Effective written and oral communication skills
• Demonstrated high level of initiative, ownership and leadership
• Strong teamwork and collaboration capabilities
• Excellent time management, task prioritization, and detail orientation
• Good judgment and ability to maintain confidentiality of sensitive information
• Empathic and warm personality, exhibiting patience and calmness in challenging situations
• Flexibility to work across North American and European time zones, potential evening and weekend work, and occasional overnight/international travel
• Experience with employee management systems (Workday preferred) and other HR technologies (LinkedIn Learning, Enboarder preferred)
• Advanced knowledge of Excel (v-lookups, pivot tables) desirable

Benefits

• CRA’s robust skills development programs, including a commitment to offering training annually through formal and informal programs, encouraging you to thrive as an individual and team member. Training includes technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.
• A comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers.
• Work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity.
• Individuals spend 3 to 4 days a week on average working in the office (which may include traveling to another CRA office), with specific days determined in coordination with your practice or team.
• A comprehensive benefits package, subject to eligibility requirements, which may include: medical, dental, and vision insurance; 401(k) retirement plan with employer match; life and disability insurance; paid time off (vacation, sick leave, holidays); paid parental leave; wellness programs and employee assistance resources; and commuter benefits.

Company Overview

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