Customer Support Representative

DAT Freight & Analytics is a next-generation SaaS technology company focused on freight and logistics innovation. They are seeking a dedicated Customer Support Representative to be the first point of contact for customers, providing support, solutions, and fostering positive relationships.

Responsibilities

• Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset
• Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary
• Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information
• Actively seek customer feedback to improve our services and products
• Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution

Skills

• Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with
• Shares opinions openly on what's working and what's not across the product, tech stack, and team processes
• Is comfortable with independently owning large features with multiple moving parts
• Seeks feedback early and often in the development process
• Collaborates effectively and empathetically across different roles such as Design, Operations, and Product
• Identifies speed vs quality tradeoffs and balances them judiciously
• Believes diverse teams make better decisions and actively fosters a culture where every person can do their best work
• Has the ability to work in a fast-paced environment and to adapt to changing demands
• Has proficiency in using CRM software and other customer support tools (Zendesk, HubSpot, Freshdesk, etc.)
• Exhibits excellent communication skills, both verbal and written
• Has 1–3 years' experience
• You have proven experience in customer support or a related field
• You have familiarity with Fintech or the Freight industry
• You have HubSpot experience
• You are fluent in Spanish

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Flexible Vacation Time (FVT)
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

Company Overview