Processor - Retail

Embrace Home Loans is a company focused on providing exceptional customer service in the mortgage industry. They are seeking a Loan Processor who will act as a liaison between the Loan Officer, Loan Originator, and Underwriter, ensuring that loan applications are complete, evaluating financial documents, and meeting closing deadlines.

Responsibilities

• Ensure a high customer satisfaction rating through corresponding regularly to outside parties such as title agents and borrowers
• Double-check lending guidelines and all essential prior-to-document conditions related to each loan document before and after approval
• Discuss account status or activity with customer, borrower, title agent and loan contact team members through email or phone
• Record applications for loan and credit, loan information and disbursement of funds, in the software platform, “Empower”
• Obtain, examine and edit service level agreements (SLA’s), credit information, title report, homeowners insurance, appraisals and flood certificates to identify or verify concerns, completeness and accuracy prior to loan approval
• Modify administrative work procedures, processes or plans with assigned loan officer(s) to ensure that all contractual dates such as mortgage contingency, closing date, rate lock expiration are met as well as prepare for future pipeline
• Read all internally provided newsletter and bulletins to remain current on corporate policies, procedures, product guidelines and industry changes
• Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings & Training Events
• Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments

Skills

• Education: High School. College Degree in Business or Finance preferred, but not required
• Experience: Loan Processing, regulatory reporting, banking, working with mortgage loans, or a combination of experience in those areas
• Skills: Ability to understand regulatory/financial requirements, high sense of urgency, determine if documentation is accurate and conditions are met, exceptional customer service skills with outstanding attention to detail
• Systems: Microsoft 365 office suite, Loan Origination System (Empower preferred)

Benefits

• Hourly + bonuses
• Eligible for approved overtime
• Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis.
• Complete annual training as required by company policy and law on an annual basis in a timely manner.
• Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings & Training Events
• Embrace supports hybrid work where business needs allow
• All remote work, if allowed, must be performed in a state in which Embrace is registered to do business or presently open to payroll withholding, unemployment insurance as well as workers compensation.

Company Overview