Remote Energy Services Data Entry Clerk (Typist) – Digital Records & Client Management for arenaflex

About arenaflex – Empowering Communities Through Energy Services

arenaflex is a forward‑thinking, non‑profit human services organization dedicated to creating lasting, positive change for individuals and families across the United States. With a focus on energy assistance, affordable housing, and holistic well‑being, arenaflex partners with local agencies, government programs, and community stakeholders to ensure that every client has reliable access to essential utilities and supportive services. Our mission‑driven culture blends compassion with operational excellence, and we are proud to be a catalyst for community resilience, especially in regions like Fitchburg, MA, where the need for reliable energy services is critical.

Why This Role Matters

As a Remote Energy Services Data Entry Clerk (Typist) at arenaflex, you will be the backbone of our digital information ecosystem. Accurate, timely data entry is essential for tracking client eligibility, monitoring program compliance, and delivering the high‑quality services that our beneficiaries rely on. Your work will directly influence the efficiency of our Energy Services Programs, helping to reduce administrative bottlenecks, improve reporting accuracy, and ultimately ensure that more households receive the assistance they need.

Key Responsibilities – What You’ll Do Every Day

• Client Record Management: Input, update, and verify client status records in the Statewide Client Service Center, ensuring that every entry reflects the most current production pipeline.
• Digital Communication Tracking: Monitor incoming emails, log documents, and capture communications within the Monday.com platform, guaranteeing that no critical information slips through the cracks.
• Database Stewardship: Follow arenaflex’s program guidelines for all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and related tools.
• File Organization: Maintain both digital and paper participant files in strict accordance with program guidelines, agency policies, and funder requirements.
• Collaboration & Support: Work closely with program staff to enhance communication flow, promote consistency in service delivery, and troubleshoot any data‑related issues.
• Clerical Assistance: Perform a variety of administrative duties such as filing, preparing mailings, providing phone coverage, and supporting day‑to‑day office operations.
• Remote Work Availability: Remain accessible for virtual meetings, conference calls, email correspondence, and regular duties as needed, adhering to the flexible work schedule.
• Professional Development: Attend all required staff meetings, supervision sessions, training workshops, and contractual meetings to stay aligned with arenaflex’s goals.
• Confidentiality Assurance: Uphold strict confidentiality standards in handling client data, program information, and internal communications.
• Ad‑hoc Projects: Contribute to related tasks and special projects that support the broader mission of arenaflex’s Energy Services Programs.

Essential Qualifications – What We’re Looking For

• Associate degree or equivalent professional experience in a related field.
• Minimum of two years’ experience in human services, social services, or a comparable environment, preferably working with low‑income individuals and families.
• Demonstrated ability to manage diverse client records with a high degree of accuracy and attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating multiple web‑based platforms.
• Strong written and verbal communication skills; ability to convey information clearly and professionally.
• Excellent organizational skills and the capacity to prioritize tasks in a fast‑paced, remote setting.
• Commitment to maintaining confidentiality and adhering to data‑privacy regulations (e.g., HIPAA, FERPA).
• Reliable high‑speed internet connection and a suitable home office environment.

Preferred Qualifications

• Bilingual proficiency in Spanish, enhancing communication with a broader client base.
• Experience with Monday.com, CRM systems, or other project‑management tools.
• Familiarity with energy assistance programs such as LIHEAP, HEARTWAP, or similar state‑funded initiatives.
• Previous remote work experience, demonstrating self‑discipline and effective time management.

Core Skills & Competencies

• Data Accuracy: Meticulous attention to detail when entering, reviewing, and updating client information.
• Technical Agility: Ability to quickly learn new software platforms and adapt to evolving technology stacks.
• Communication: Clear, courteous, and professional interaction with clients, colleagues, and external partners.
• Problem‑Solving: Proactive identification of data inconsistencies and swift resolution of issues.
• Time Management: Efficiently juggle multiple responsibilities while meeting deadlines in a remote environment.
• Team Collaboration: Strong interpersonal skills that foster a supportive, cooperative virtual team culture.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its staff. As a Data Entry Clerk, you will have access to a suite of learning resources, including:

• Online training modules covering data security, program compliance, and advanced software usage.
• Mentorship programs that pair you with senior program managers to deepen your understanding of energy assistance policy.
• Opportunities to cross‑train in related areas such as case management, grant reporting, and community outreach.
• Pathways to advance into supervisory or specialist roles within arenaflex’s expanding service portfolio.

Work Environment & Culture

At arenaflex, we champion a culture of empathy, inclusion, and continuous improvement. Our remote workforce enjoys:

• Flexibility: A hybrid work model that balances autonomy with collaborative virtual meetings.
• Inclusivity: A diverse team where every voice is valued, and cultural competence is celebrated.
• Supportive Leadership: Managers who provide regular feedback, recognize achievements, and encourage professional growth.
• Community Impact: A shared sense of purpose, knowing that your meticulous data work directly contributes to families staying warm and safe.

Compensation, Benefits & Perks

arenaflex offers a competitive salary commensurate with experience, along with a comprehensive benefits package designed to support your health, financial security, and overall well‑being:

• Medical, dental, vision, and flexible spending account (FSA) coverage.
• Generous paid time off (PTO) and holiday schedule.
• Hybrid work options, including fully remote days and occasional in‑person collaboration sessions.
• Student loan forgiveness programs and tuition remission for continued education.
• Employer‑sponsored retirement plan with matching contributions.
• Pet insurance to keep your furry companions protected.
• Employee discount programs and exclusive partnership offers.

How to Apply – Join arenaflex’s Mission‑Driven Team

If you are a detail‑oriented, tech‑savvy professional who thrives in a remote setting and is passionate about making a tangible difference in the lives of low‑income families, we want to hear from you. Submit your resume and a concise cover letter outlining how your experience aligns with the responsibilities and qualifications listed above. At arenaflex, you will find a supportive environment where your contributions are recognized, your growth is nurtured, and your work truly matters.

Take the next step toward a rewarding career with arenaflex—apply today and become part of a team that turns data into hope.