Remote Energy Services Data Entry Clerk (Typist) – arenaflex Community Programs Digital Records Specialist

About arenaflex – Empowering Communities Through Energy Services

arenaflex is a forward‑thinking, non‑profit human services organization dedicated to creating lasting, positive change for individuals and families across the United States. With a focus on energy assistance, affordable heating, and sustainable living, arenaflex partners with local agencies, government programs, and community stakeholders to ensure that every household has reliable access to the resources they need to thrive. Our mission is rooted in compassion, equity, and innovation, and we pride ourselves on building a supportive environment where staff members can grow, learn, and make a tangible impact every day.

Why This Role Matters

The Energy Services Data Entry Clerk (Typist) is a cornerstone of arenaflex’s operational excellence. In this remote, work‑from‑home position, you will be the guardian of accurate, up‑to‑date client information that fuels our energy assistance programs. Your meticulous attention to detail will enable program managers, caseworkers, and external partners to deliver timely services, secure funding compliance, and measure program outcomes that directly improve the quality of life for thousands of low‑income households.

Key Responsibilities – What You’ll Do Every Day

• Client Record Management: Enter, verify, and maintain client status records in the Statewide Client Service Center, ensuring that every entry reflects the most current production pipeline.
• Digital Communication Tracking: Monitor incoming emails, log documents, and capture communications within the Monday.com platform, guaranteeing that no piece of information is lost or overlooked.
• Database Compliance: Follow arenaflex’s program guidelines for all required database systems—including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, and In Demand—to uphold data integrity and meet funder expectations.
• File Organization: Maintain both digital and paper participant files in strict accordance with program policies, ensuring confidentiality and audit readiness at all times.
• Collaboration & Communication: Work closely with program staff to streamline information flow, support service delivery, and promote consistency across all client touchpoints.
• Clerical Support: Perform routine administrative duties such as filing, preparing mailings, handling phone coverage, and assisting with ad‑hoc projects as needed.
• Remote Work Discipline: Remain available for virtual meetings, conference calls, and email correspondence, demonstrating reliability and professionalism in a fully remote environment.
• Professional Development: Attend mandatory staff meetings, supervision sessions, training workshops, and contractual briefings to stay current on policy updates and best practices.
• Confidentiality Assurance: Safeguard all client and program information, adhering to HIPAA, FERPA, and arenaflex’s internal privacy standards.
• Continuous Improvement: Identify opportunities to enhance data entry processes, suggest workflow optimizations, and contribute to the development of standard operating procedures.

Essential Qualifications – What You Need to Succeed

• Associate degree in Business Administration, Human Services, Information Management, or a related field – or equivalent professional experience.
• Minimum of two (2) years of experience in a human services setting, nonprofit organization, or a role that involved direct interaction with diverse, low‑income populations.
• Demonstrated proficiency with data entry, record‑keeping, and database management tools; prior experience with Monday.com or similar project‑management platforms is highly desirable.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Exceptional organizational abilities, a keen eye for detail, and a commitment to maintaining high data accuracy.
• Ability to work independently in a remote environment while staying aligned with team goals and deadlines.
• Fluency in Spanish is preferred, reflecting arenaflex’s dedication to serving multilingual communities.
• Demonstrated understanding of confidentiality requirements and ethical handling of sensitive client information.

Preferred Skills & Competencies

• Technical Acumen: Comfort navigating multiple software platforms simultaneously, including content management systems (CMS), energy assistance portals (e.g., CSG eConservation, HEARTWAP), and government benefit databases (LIHEAP, In Demand).
• Problem‑Solving Mindset: Ability to troubleshoot data discrepancies, resolve entry errors, and propose practical solutions that improve overall workflow efficiency.
• Customer‑Focused Attitude: Empathy for clients’ circumstances and a proactive approach to ensuring their records are accurate and up‑to‑date.
• Time Management: Skill in prioritizing tasks, meeting deadlines, and balancing multiple responsibilities without sacrificing quality.
• Team Collaboration: Experience working in cross‑functional teams, sharing information openly, and contributing to a positive, inclusive workplace culture.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its staff. As a Data Entry Clerk, you will have access to:

• Regular training sessions on emerging data‑management technologies and best practices in the human services sector.
• Mentorship programs that pair you with senior program managers, providing insight into program design, grant administration, and policy advocacy.
• Opportunities to transition into advanced roles such as Data Analyst, Program Coordinator, or Client Services Specialist as you demonstrate mastery of systems and a deepening understanding of arenaflex’s mission.
• Funding for certifications related to data privacy, project management, or community development, reinforcing your expertise and marketability.

Work Environment & Culture – What It’s Like to Work at arenaflex

At arenaflex, we champion a flexible, inclusive, and purpose‑driven work environment. Our remote‑first policy means you can work from anywhere in the United States, provided you have a reliable internet connection and a quiet workspace. We foster a culture of:

• Collaboration: Weekly virtual huddles, cross‑departmental brainstorming sessions, and open‑door (virtual) leadership that encourage idea sharing.
• Well‑Being: Comprehensive health, dental, vision, and FSA plans, plus mental‑health resources and wellness webinars.
• Diversity & Inclusion: A commitment to hiring and supporting staff from varied backgrounds, with particular emphasis on bilingual and multicultural competencies.
• Recognition: Employee‑spotlight programs, performance bonuses, and celebration of milestones that acknowledge your contributions.
• Community Impact: Direct visibility into how your work supports families in need, reinforcing a sense of purpose and pride.

Compensation, Perks & Benefits

arenaflex offers a competitive salary commensurate with experience, along with a robust benefits package that includes:

• Health, Dental, Vision, and Flexible Spending Account (FSA) coverage.
• Generous Paid Time Off (PTO) to recharge and maintain work‑life balance.
• Hybrid work flexibility – the option to work remotely full‑time or combine remote and occasional on‑site collaboration when desired.
• Student Loan Forgiveness programs and tuition remission to support your continued education.
• Employer‑sponsored retirement plan with matching contributions.
• Pet insurance to keep your furry companions healthy.
• Exclusive employee discounts on a variety of products and services.

How to Apply – Join arenaflex Today

If you are a detail‑oriented, compassionate professional who thrives in a remote setting and wants to make a measurable difference in the lives of low‑income families, we want to hear from you. Submit your resume and a cover letter that highlights your relevant experience, technical skills, and why you are excited about the mission of arenaflex.

Take the next step toward a rewarding career that blends data precision with community impact. Apply now and become part of a team that truly counts.

Apply Job!