Remote IT Business Analyst – IT Facilities & Data Center Operations – Full‑Time – $26/hr – arenaflex

About arenaflex

arenaflex is a global leader in aviation and technology services, connecting millions of passengers to destinations worldwide through innovative digital platforms and state‑of‑the‑art infrastructure. Our mission is to deliver safe, reliable, and seamless travel experiences while fostering a culture of integrity, respect, and continuous improvement. As part of our expanding IT Operations team, we are looking for a highly motivated Remote IT Business Analyst to join the IT Facilities group and help shape the future of our data center and remote office environments.

Working remotely, you will partner with cross‑functional teams, vendors, and on‑site staff to ensure that the critical infrastructure supporting arenaflex’s airport communication rooms, server farms, and laboratory environments remains robust, secure, and scalable. This role offers a unique blend of strategic planning, hands‑on technical support, and project management—all from the comfort of your home office.

Key Responsibilities

As an IT Business Analyst – IT Facilities, you will be responsible for a wide range of duties that keep our core infrastructure humming. Your day‑to‑day activities will include:

• Designing, documenting, and maintaining comprehensive communication and coordination channels with senior leadership, vendors, and internal partners.
• Providing expert technical support for server farm infrastructure, data center facilities, and remote communication rooms, ensuring 24/7 availability and rapid incident resolution.
• Leading the planning, design, and execution of capital improvement projects for data center space, power, cooling, and physical IT infrastructure.
• Managing the fiber ring that connects arenaflex’s primary airport hub and ground office locations, guaranteeing reliability and performance.
• Developing and enforcing departmental policies, procedures, and standards that align with corporate governance and regulatory compliance.
• Overseeing the procurement process, negotiating contracts, and ensuring vendors meet contractual obligations while delivering cost‑effective solutions.
• Coordinating with corporate real‑estate teams on projects that impact data center layout, UPS power capacity, HVAC, and fire protection systems.
• Maintaining accurate documentation of all facility‑related assets, change control activities, and audit records.
• Providing proactive and break‑fix support for tickets related to data center hardware, remote office equipment, labs, and server farms.
• Balancing competing priorities, adapting to shifting project timelines, and responding to emergency situations with composure and professionalism.

Essential Qualifications

To succeed in this role, candidates must meet the following minimum requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• At least 5 years of relevant experience in data center or high‑availability communication room environments.
• Demonstrated experience with server farm infrastructure, including power distribution, cooling, and physical security systems.
• Strong knowledge of fiber optic networking, UPS systems, HVAC, and fire protection (FLS) standards.
• Proven ability to develop and manage capital improvement projects from concept through implementation.
• Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non‑technical stakeholders.
• Solid analytical and problem‑solving abilities, with a focus on root‑cause analysis and continuous improvement.
• Commitment to safety, data privacy, and compliance with corporate policies and industry regulations.

Preferred Qualifications

While not mandatory, the following qualifications will give candidates a distinct advantage:

• Professional certifications such as ITIL, PMP, or Cisco CCNA/CCNP.
• Experience working in a highly regulated aviation or transportation environment.
• Hands‑on experience with virtualization platforms (VMware, Hyper‑V) and cloud infrastructure (AWS, Azure).
• Familiarity with enterprise asset management (EAM) tools and CMDB processes.
• Previous involvement in large‑scale data center migrations or consolidations.
• Ability to work flexible hours, including occasional evenings or weekends for emergency response.

Skills & Competencies

Success in this role requires a blend of technical expertise, business acumen, and interpersonal skills:

• Technical Proficiency: Deep understanding of data center power, cooling, and networking fundamentals.
• Project Management: Ability to create project plans, track milestones, and deliver results on time and within budget.
• Vendor Management: Skilled at negotiating contracts, evaluating vendor performance, and ensuring service‑level agreements are met.
• Analytical Thinking: Strong data‑driven decision‑making, with the capacity to interpret performance metrics and recommend improvements.
• Communication: Clear, concise, and persuasive communication with senior leadership, technical teams, and external partners.
• Adaptability: Comfortable navigating a fast‑paced, ever‑changing environment while maintaining focus on priorities.
• Collaboration: Proven teamwork skills, fostering strong relationships across distributed and remote teams.

Career Growth & Development

arenaflex is committed to investing in the professional growth of its employees. In this role, you will have access to:

• Structured mentorship programs with senior IT leaders and architects.
• Continuous learning opportunities, including tuition reimbursement for advanced degrees and certifications.
• Rotational assignments that expose you to other IT domains such as cybersecurity, cloud services, and enterprise architecture.
• Clear career pathways toward senior analyst, IT facilities manager, or director‑level positions within the global IT organization.
• Participation in industry conferences, webinars, and internal knowledge‑sharing forums.

Work Environment & Culture

At arenaflex, we believe that a supportive, inclusive, and innovative culture drives performance. Our remote workforce enjoys:

• A flexible work‑from‑home arrangement with a robust virtual collaboration platform.
• Regular virtual team‑building events, wellness challenges, and community outreach initiatives.
• An emphasis on work‑life balance, with generous paid time off, holidays, and personal days.
• A diverse and collaborative environment where every voice is heard and ideas are celebrated.
• Recognition programs that reward outstanding contributions and align with our core values of Trust, Integrity, Respect, Excellence, and Employee Success.

Compensation, Benefits & Perks

arenaflex offers a competitive compensation package that reflects the expertise and dedication of our team members:

• Hourly Rate: $26 per hour, with eligibility for performance‑based bonuses.
• Retirement Savings: 401(k) plan with generous company match and automatic enrollment.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus short‑ and long‑term disability and life insurance.
• Paid Time Off: Vacation, sick leave, holidays, and personal days to support work‑life harmony.
• Employee Assistance Program: Confidential counseling, financial education, and resources for mental‑health well‑being.
• Travel Benefits: Complimentary and discounted airline tickets for employees and eligible family members.
• arenaflex Perks: Access to exclusive discounts on car rentals, hotels, auto and mortgage insurance, and pet care services.
• Professional Development: Tuition reimbursement, certification funding, and access to an extensive library of online courses.

How to Apply

If you are ready to bring your expertise to a dynamic, forward‑thinking organization and help shape the future of arenaflex’s IT infrastructure, we encourage you to submit your application today. Click the link below to begin the process:

Apply!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.