Operations Coordinator - Second Shift
Valerie Health is an AI front office for independent provider groups, reimagining how practices operate through technology. The Operations Coordinator will ensure seamless data flow between technology and medical practices, processing clinical documents to enhance operational efficiency and patient care.
Responsibilities
- Support Provider Practices: Process and verify patient and referral data with a high degree of accuracy and urgency using internal and our partners’ tools
- Maintain Operational Quality: Follow standard operating procedures while also surfacing bugs or patterns that impact quality or speed
- Ensure Timely Turnaround: Meet internal SLAs for task completion to ensure partner practices and patients aren’t left waiting
- Collaborate Across Teams: Provide feedback to Engineering and Product teams to improve tooling and automation
- Continuously Improve: Participate in training and calibration to ensure ongoing quality and performance
Skills
- A high school diploma or equivalent required; associate's or bachelor's degree preferred
- 0-1+ years of experience in administrative support, medical data entry, customer service, or operations in a process-driven environment
- Familiarity with EHRs or healthcare workflows is a plus
- Detail-Oriented: You're meticulous, accurate, and understand how small errors can have big consequences
- Dependable & Consistent: You take pride in doing your job well every day and helping others do the same
- Operationally Minded: You enjoy executing clear workflows and solving problems with repeatable systems
- Mission-Driven: You want to make healthcare better and believe that great operations make it possible
- Team-Oriented: You thrive in a collaborative environment and enjoy being part of a shared mission
- Associate's or bachelor's degree preferred
- Familiarity with EHRs or healthcare workflows is a plus
Benefits
- (Almost) fully covered medical, dental, vision, and 401(k)
- Ownership in a high-growth, AI-native startup
Company Overview