Design Research Manager
Job Description:
- Guide the evolution of Think Company’s Design Research practice, shaping standards, frameworks, and methodologies
- Lead and mentor researchers and senior practitioners, supporting their growth as both researchers and consultants
- Ensure research engagements are high-quality, client-centered, and aligned with business outcomes
- Partner with Delivery leadership to identify risks, support complex engagements, and strengthen project outcomes
- Collaborate with Business Development teams on proposals, pitches, and research scoping for new opportunities
- Develop reusable frameworks, playbooks, and tools that improve research consistency and efficiency
- Promote responsible use of AI-enabled tools and emerging research methods to enhance research impact.
Requirements:
- A track record of leading complex design research initiatives that inform product, service, or strategy decisions
- Experience managing and mentoring researchers, including supporting professional growth and performance development
- Strong knowledge of qualitative and quantitative research methods and when to apply them effectively
- A consultative mindset and the ability to advise senior stakeholders using evidence-based insights
- Ability to connect research strategy to measurable product, service, or business outcomes
- Strong communication skills and comfort navigating complex client environments
- Curiosity about evolving tools and technologies, including AI and how it can enhance research workflows.
Benefits:
- Competitive compensation
- Comprehensive benefits
- Ongoing opportunities for professional development
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