[Remote] Onboarding Specialist, Customer Success

Note: The job is a remote job and is open to candidates in USA. Cvent is a leading meetings, events, and hospitality technology provider, transforming the industry through innovative technology. The Onboarding Specialist will guide new customers in using the Cvent platform, ensuring they achieve their goals through effective onboarding and product training.

Responsibilities

• Work alongside Sales and Customer Success to learn the goals and objectives of new customers and translate those needs into a tailored onboarding process
• Initiate a successful customer journey by ensuring customers complete required product trainings
• Host personalized strategy calls for new Cvent users to ensure the completion of major milestones in the event lifecycle
• Demonstrate detailed product knowledge when assisting customers both on the phone and via email
• Drive platform adoption and offer best practice tips
• Complete Post Event Customer Success Reviews to discuss customer feedback, demonstrate the value of Cvent, and close out the onboarding experience
• Lead re-onboarding for existing customers as needed

Skills

• Bachelor's degree with strong academic credentials
• Customer centricity and empathy - must be able to quickly understand customer needs
• Experience working with frustrated customers and de-escalating urgent and high priority problems
• Demonstrated flexibility and experience navigating environments with lots of ambiguity
• A passion for leading and helping others and a blend of technical and interpersonal skills
• Attention to detail, time management, and task prioritization skills
• Excellent communication skills (verbal and written)

Company Overview

• Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider. It was founded in 1999, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is https://ey.cvent.com/events/ey-foundry/event-summary-1da29c256933470b9b6e1baaf996fba2.aspx.

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