Senior Manager, Digital Product - Care Delivery Experience

Job Description:

• Maximize appointment completions via intelligent cancellation prevention strategies, reducing no-shows, and recovering at-risk visits
• You’ll operate across patient and clinician communications, service recovery, and internal tooling, while increasing leverage through AI and automation
• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed
• Proactively identify user or business needs and recommend innovative solutions
• When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives
• Deliver incremental user value by having a cross-functional view of the problem
• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines
• Understand high-level strategic levers and drivers of the business
• Develop and measure KPIs for the product to define, track and communicate value delivery
• Understand the healthcare industry, key trends, and current news and movement in the market.

Requirements:

• Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience
• 7+ years of professional experience including 5 years of product experience
• Strong track record of driving measurable business outcomes and comfortable owning ambiguous, end-to-end problem spaces that span multiple systems and teams
• Experience in applying AI and automation to improve real-world workflows and patient experiences
• A strong track record of delivering products and ensuring customer success
• Excellent written and verbal communication skills.

Benefits:

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility

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