Medical Biller/Coder & Patient Accounts Rep

About Careteam Plus Careteam Plus is a primary and specialty care healthcare organization serving the Grand Strand region, including Myrtle Beach, Pawleys Island, Williamsburg, and Conway. We provide comprehensive medical services for patients of all ages—from newborns to seniors. Our mission is to ensure convenient access to exceptional healthcare when and where it’s needed, regardless of a patient’s ability to pay. Position Overview This role is responsible for full-cycle claims management, including coding, billing, claims follow-up, appeals, denials, troubleshooting, and account closure. The position also involves assisting patients with account inquiries, payment plans, and related billing concerns while maintaining a high standard of customer service. This is a remote role, Monday-Friday, but South Carolina as home base is preferred.

Qualifications

Education

• High school diploma required
• Associate degree or certification in Medical Billing & Coding preferred

Experience

• At least two years of experience in medical practice coding and billing preferred

Certification / License

• Coding certification strongly preferred

Skills

• Fluent in reading, writing, and speaking English
• Strong time management and organizational skills
• Ability to read, analyze, and interpret business communications, technical procedures, and regulations
• Strong communication skills with the ability to effectively present information and respond to inquiries from staff and patients
• Proficient in Microsoft Office (Word, Excel, Outlook); sample of work may be requested

Other

• Prior experience with Athenahealth EMR/Billing strongly preferred
• Must meet consumer credit report standards for overall creditworthiness
• South Carolina as home base preferred

Essential Duties & Responsibilities

• Ensure all encounters are coded accurately with the appropriate E&M, ICD, and supporting documentation
• Perform claim research and follow-up with insurance companies to resolve flagged or unresolved accounts
• Generate and submit weekly claims activity reports (increased frequency during 90-day probation)
• Conduct claims audits and recommend process improvements
• Identify accounts for collections or payment plan setup with patients
• Facilitate insurance billing, including secondary and tertiary claims
• Review EOBs, process charge write-offs, and address claim denials with corrective action
• Maintain confidentiality of patient and organizational information
• Support departmental KPI targets and contribute to special projects as assigned
• Determine appropriate claims follow-up steps through multiple channels
• Submit coding edits to providers when necessary and document educational feedback
• Participate in remote meetings as required
• Collaborate with colleagues to provide team support and ensure patient satisfaction, including performing other duties as assigned

Job Type: Full-time Pay: $17.48 - $26.22 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

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