Experienced Customer Service Specialist - Washington ONLY

At arenaflex, we're committed to fostering a culture of exceptional customer service, where every interaction is a chance to build lasting relationships and exceed expectations. As a dedicated and passionate team member, you'll play a vital role in delivering world-class service to our customers, while also growing and developing your skills in a supportive and dynamic environment.

About arenaflex

Ranked among the top employers in America, arenaflex is a leader in the industry, known for its commitment to innovation, customer satisfaction, and employee development. Our team is passionate about creating an environment where every individual feels valued, supported, and empowered to succeed. If you're looking for a workplace where your contributions are recognized and your growth is encouraged, then arenaflex is the perfect fit for you!

Job Summary

We're seeking an experienced Customer Service Specialist to join our team in Washington. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers through inbound and outbound communications. You'll work closely with internal and external customers to ensure a high-quality customer experience, while also identifying opportunities for growth and improvement.

Responsibilities

As a Customer Service Specialist at arenaflex, your key responsibilities will include:

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner
• Working with customers daily to sustain and improve business relationships
• Asking probing questions to identify customer issues or concerns
• Ensuring accurate account maintenance and updating of account information
• Using next call avoidance technique to mitigate future questions
• Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers
• Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone
• Supports the set-up of new customer accounts
• Meet or exceed minimum performance standards outlined in company policy

Qualifications

To be successful in this role, you'll need:

• High School Diploma or equivalent
• 1 or more year(s) of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
• Proficient in Microsoft Office including Excel, Word, and Access
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

• Pay starting at $17.00 depending on experience
• 401 (K) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace where every individual feels valued, supported, and empowered to succeed. We offer a range of opportunities for growth and development, including:

• Ongoing training and development programs
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, then we want to hear from you! Apply now to join our team as a Customer Service Specialist in Washington. Apply Job! Apply for this job