Medical Billing Patient Collector
About the position Florida Urology Partners is expanding and we need your help with our Medical Billing and Collections team. We have a fantastic team and are looking for someone who is eager to join a fun and winning team. We offer a competitive hourly rate, fantastic benefits including a membership to the YMCA. Our office is located near the airport and International/Westshore malls. This position will be a hybrid/flex position with some work-from-home and some in-office work. Position Summary: Responsible for working aging for patient balances. Prepare and follow through on accounts going to outside collections. Reporting any found issues to manager in a timely fashion for review. Answer incoming calls from patients regarding their bill or billing questions Call on outstanding patient balances Note the electronic health record (EHR) and paper patient records as needed to update status and activity of invoices Communicate to manager any potential payment issues Consult manager, team members and appropriate resources to resolve questions and issues Review accounts ready for external collection efforts Work patient credit balances Generate requests for, post, and mail patient refunds Other tasks as required Bilingual English/Spanish desired
Responsibilities
- Responsible for working aging for patient balances.
- Prepare and follow through on accounts going to outside collections.
- Reporting any found issues to manager in a timely fashion for review.
- Answer incoming calls from patients regarding their bill or billing questions
- Call on outstanding patient balances
- Note the electronic health record (EHR) and paper patient records as needed to update status and activity of invoices
- Communicate to manager any potential payment issues
- Consult manager, team members and appropriate resources to resolve questions and issues
- Review accounts ready for external collection efforts
- Work patient credit balances
- Generate requests for, post, and mail patient refunds
- Other tasks as required
Requirements
- 2 years of medical office experience
- High School Degree or Equivalent
- Excellent Billing / Customer Service Experience
- Excellent Prioritizing and Organizational skills
- Excellent Communication skills
- Able to work well with others
- Able to positively interact with patients and co-workers
- Open to constructive criticism
- Able to sit for 8 hours a day
- Bilingual English / Spanish is desired
Nice-to-haves
- Bilingual English/Spanish desired
- Bilingual English / Spanish is desired
Benefits
- fantastic benefits including a membership to the YMCA
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