IT Knowledge Management Support – Technical Writer

Job Description:

• Develop, edit, and maintain technical documentation including standard operating procedures (SOPs), knowledge articles, system diagrams, configuration baselines, and release documentation.
• Create and manage structured knowledge content supporting Enterprise Management (EM) processes, application packaging, configuration updates, and release validation activities.
• Translate complex technical concepts into clear, concise documentation for technical and non-technical audiences.
• Maintain documentation of repositories in accordance with organizational knowledge management standards and version control practices.
• Support Change Advisory Board (CAB) processes by documenting change records, technical impact summaries, and release notes.
• Ensure documentation reflects current configurations, STIG compliance updates, RMF-related control documentation, and system changes.
• Coordinate with Systems Administrators, Engineers, IA Security personnel, and Architects to capture accurate technical details.
• Support audit readiness by organizing and maintaining required documentation artifacts and evidence.
• Assist in developing documentation templates, style guides, and governance standards to improve consistency and quality.
• Participate in process improvement initiatives to enhance documentation accuracy, accessibility, and lifecycle management.
• Perform additional duties as assigned in support of enterprise IT knowledge management objectives.

Requirements:

• Active Secret clearance
• Proven experience developing and maintaining technical documentation in enterprise IT environments.
• Strong understanding of IT infrastructure concepts, including Windows enterprise environments, Active Directory, networking fundamentals, and system configuration management.
• Experience supporting documentation within regulated environments (DoD, federal, healthcare, or similar).
• Familiarity with change management processes, release workflows, and configuration management practices.
• Strong written and verbal communication skills with demonstrated attention to detail and accuracy.
• Ability to organize large volumes of technical information into structured, searchable knowledge repositories.

Benefits:

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Paid time off
• Professional development opportunities

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