Customer Support Agent (Remote, English Speaking, starting May 18th)
About the role: Our customers are at the heart of everything we do. As a Customer Support Agent, you're the person they turn to when something goes wrong — or when they need someone who actually knows what they're doing. You'll handle live chats and emails, solve order and account issues, help merchants grow their businesses, and make sure every interaction leaves the customer in a better place. This is a full-time, shift-based role in a team that takes both the work and each other seriously. Your daily tasks will include: Handling customer enquiries via live chat and email — with clarity, empathy, and accuracy Diagnosing and resolving order, shipping, and account issues Helping merchants set up their stores and get the most from the platform Flagging patterns and trends so we fix problems at the root, not just the surface Collaborating with your team — sharing knowledge, escalating with context, keeping information flowing Your qualifications: We hire for the kind of person who understands great customer experience. That means: Excellent written and spoken English — clear, structured, easy to follow A calm head under pressure — you stay level-headed when customers are frustrated Genuine ownership — when something goes wrong, your instinct is to fix it, not pass it on Curiosity — you ask questions, look things up, and want to understand how things work A team mindset — you share information, help colleagues, and don't let problems sit Full-time availability for shift-based work, including evenings and/or weekends Legal right to work a full-time job (40 hours per week) in Latvia Nice to have — but not required: previous CS experience or familiarity with e-commerce or print-on-demand. This is a full-time remote position working a rotating schedule of four days on and two days off, with shifts from 14:30 to 23:00, including weekends and public holidays. Please note that the first three weeks (onboarding period) follow a working-day schedule of 10:00–18:00. What we offer: Hourly pay rate 9.98 EUR gross A company-provided laptop A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done An opportunity to work remotely Private health insurance 2 extra paid days off to focus on your mental or physical well-being 1 extra paid day off to celebrate a Birthday or any other celebration of your choice Internal and external learning opportunities Access to mentorship, internal meetups, and hackathons, both on-site and online Design and order your own merch using our platforms with an employee discount Exciting team-building events and parties you’ll never forget! FYUL is the engine that powers on-demand commerce at global scale. Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products. From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach. We're a fast-growing global company working toward powering great brands, great experiences, and great people. We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience. If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job. Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team! AS Printful Latvia (Reģ. Nr. 40203050078) Apply To This Job