Carrier Account Manager

Shipping & handling responsibilities Own the day-to-day commercial relationships with EU/UK carrier partners, including Royal Mail, DPD, Evri, and others as the network grows Identify opportunities for expansion with our existing portfolio of carriers Manage contract compliance, rate monitoring, and performance tracking across your carrier portfolio Handle escalations and issue resolution, operating as the bridge between carrier contacts and internal teams (Product, Engineering, Support, and Sales) Identify and surface commercial and compliance risks proactively, driving resolution before issues escalate Participate in carrier QBRs, partner introductions, and new product scoping conversations Maintain accurate documentation for carrier agreements, integration requirements, and operating procedures Work closely with the Director and above to align priorities with broader Carrier Partnerships strategy Your shipping requirements 3–5 years of experience in partner management, account management, or commercial partnerships — preferably in logistics, e-commerce, or SaaS Background in strategic relationship management, not operations — you understand how carrier networks work without having built your career inside them Experience with EU or UK carriers and familiarity with international logistics dynamics and cross-border compliance Experience working with commercial agreements and building relationships within large organizations Strong organizational skills with the ability to manage multiple priorities independently across time zones Clear, confident communicator with both technical and commercial stakeholders Proactive problem-solver who drives issues to resolution without losing the strategic thread Moderate technical fluency — comfortable with API documentation and able to support technical discussions when needed Sail through the process: Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected] Shippos in the wild: Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally. For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com. Apply To This Job