Telecom Operations, UCaaS, Cloud, VoIP, Networking, Contact Center

Job ID: 25-09459 Telecom Operations, UCaaS, Cloud, VoIP, Network, Contact Center with 15+ years of experience for a contract position. Technical Skills:

• Strong knowledge of telecommunications circuits and orders
• An understanding of network gear , switches , routers , firewalls
• Experience with cloud-based phone systems and technologies
• Strong knowledge on Inbound and Outbound architecture , call flow and call routing
• Well versed with E1 , T1 and SIP technologies
• Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting

Skills:

• At least 15 years of relevant contact center solution related Engineering work experience.
• Should be aware of ITIL process .
• Network Certification with Qualification.
• Have good communication skill.

Process Skills:

• Experience with organizing and keeping track of multiple deliverables .
• Capable of analyzing requirements and manage troubleshoot as per project defined process.
• Independently managing the process and with complete ownership

Behavioral Skills:

• Resolve technical issues of projects and explore alternate designs.
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
• Confidently communicate with C-Level, C-Suite stakeholders and ensure 100% customer satisfaction.
• Strong decision-making skills.
• Train and coach members of project groups to ensure effective knowledge management activity.

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