Remote Customer Service Rep – Inbound Chat/Email (CST)

We are hiring a detail-oriented and customer-focused Remote Customer Service Representative to handle inbound chat and email support. In this role, you will assist customers by resolving inquiries, providing accurate information, and ensuring a positive support experience—without any voice calls. This position is ideal for candidates who are comfortable with written communication and working remotely during CST hours. Key Responsibilities:

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Respond to inbound customer queries via chat and email in a timely manner

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Resolve issues related to accounts, orders, services, or general inquiries

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Provide clear, accurate, and professional written responses

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Document interactions and update customer records in CRM systems

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Escalate complex issues to the appropriate team when required

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Meet quality, response time, and customer satisfaction targets

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Follow company policies, procedures, and data security guidelines

• Required Skills & Qualifications:
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Excellent written communication skills in English

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Basic computer skills and ability to navigate multiple systems

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Comfortable handling multiple chats/emails simultaneously

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Strong problem-solving and attention to detail

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Ability to work independently in a remote environment

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Reliable internet connection and quiet workspace

• Experience:
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Prior experience in customer service, chat support, or email support is a plus

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Freshers with strong written communication skills are welcome

• Working Hours:
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Aligned with Central Standard Time (CST)

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Fixed or rotational shifts depending on business needs

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Weekend availability may be required

• Compensation & Benefits:
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Competitive hourly or monthly pay

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Fully remote work setup

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Paid training and onboarding

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Performance incentives (where applicable)

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Long-term growth opportunities in customer experience roles

• Who Can Apply:
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Freshers and experienced professionals

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Candidates comfortable working US time zones

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Individuals seeking non-voice, work-from-home roles

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