Customer Portfolio Manager – Power Outage Management
Job Description:
- Demonstrate accountability for functional, business, and broad company objectives for Gas Power within GE VERNOVA
- Responsible for the profitability and customer satisfaction for assigned contract/s and customer obligations
- Fulfill service agreement obligations, fixed price, material program management, interact with members of the customer service, parts and transactional services, field service
- Serve as a liaison between internal/external organizations and assigned customer(s)
- Own the customer relationship and communication as well as contributing to overall business strategy inclusive of the P&L’s and Growth Opportunity for this Portfolio
- Develop and own site customer communication plan
- Coordinate and facilitate regular "Customer meetings" reviewing open items and action plans
- Be responsible for developing outage scope/communicating scope to the field services team
Requirements:
- Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
- Minimum of 7+ years of Outage Management with Technical Field knowledge of Heavy Duty Gas Turbine/and or Steam Power Equipment experience
Benefits:
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services
- Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and planning consultants
- Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness
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