Java + Basic DevOps Engineer (L2 Support)

The Java + Basic DevOps Engineer is the primary L2 resolver for complex application incidents across the operations platform (fleet/routing) and driver management queues. This role handles issues that require code-level investigation, configuration changes, or deployment actions — escalated from L1 when KB articles are insufficient. Basic DevOps competency is required to support CI/CD pipelines, server-level operations, and AWS serverless infrastructure troubleshooting.

Responsibilities

· Investigate and resolve complex application incidents (fleet operations platform, driver management apps)

· Perform code-level debugging, configuration changes, and minor fixes (up to 80 engineering hours)

· Execute and validate deployments to production and non-production environments

· Conduct RCA for escalated tickets; document findings and update KB articles in ServiceNow

· Monitor CI/CD pipelines (Tier 1) and perform remediation (Tier 2)

· Handle AWS serverless infrastructure issues: Lambda failures, DynamoDB anomalies, RDS connectivity

· Support server and service restarts, log-level diagnostics, and environment health checks

· Participate in weekend release activities (several times per year)

Required Technical Skills

· Java: SpringBoot, JBoss — read stack traces, identify root cause, apply fix or workaround in production

· Databases: Oracle 11g, MS SQL Server — diagnostic and fix queries, stored procedures

· AWS: Lambda, RDS, S3, DynamoDB, Kinesis, CloudWatch — hands-on troubleshooting

· DevOps basics: GitLab CI/CD, Docker — pipeline status review, deployment execution, rollback

· Observability: Datadog — log search, alert triage, service map navigation

· OS: Linux — log reading, service management, basic shell scripting

· ITSM: ServiceNow — ticket management, work notes, SLA-aware escalation

Nice to Have

· Node.js / JavaScript (back-end components)

· Kubernetes basics

· Android/iOS mobile app support experience

About Us

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world. Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.

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