Inside Sales Representative (Remote - SC, GA)

General Summary

If you are looking to join a small but RAPIDLY growing Company that is on the cutting edge of new technology, Truvista Fiber may be for you! At Truvista Fiber we are rapidly expanding our fiber network across both South Carolina and Georgia in order to provide customers with internet speeds up to 5 Gigabits per second. In addition to high-speed fiber internet, we offer TV, phone, security and wireless services. Come grow with us!

The Inside Sales Representative at Truvista Fiber consults with potential customers to match our services to their needs with the goal of creating loyal and profitable customers. Key responsibilities include taking inbound calls from potential and existing customers, following up on sales leads and making warm calls to potential customers to close sales and meet sales objectives. This position is critical to Truvista Fiber adding and retaining customers by providing exemplary customer service.

Essential Job Functions

The essential job functions include, but are not limited to the following:

• Solicit and sell new or upgrade services to both new and existing customers
• Manage sales leads by tracking and following up close new sales and customer upgrades
• Work with Truvista Fiber sales and operations team members to generate sales leads
• Review existing customer accounts to identify and close new sales and service upgrades opportunities that are mutually beneficial to the customer and Truvista Fiber
• Provide world-class customer service to customers, process orders for service installation, activation, or change in service
• Determine charges for services requested, collect deposits, prepare change of address records, and issue discontinuance orders
• Take ownership of customer complaints concerning billing or services rendered
• Perform other work-related duties as assigned

Knowledge, Skills, and Abilities

• Customer Service – Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments
• Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas
• Communications - Speaks clearly and persuasively in both positive and negative situations, listens and gets clarification, and responds well to questions. Able to compose professional business correspondence.
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed
• Attendance / Punctuality – Is logged in and ready to work at the start of each shift, limits unscheduled absences
• Organizational Support - Follows policies and procedures and completes administrative tasks correctly
• Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently
• Math Skills – Able to calculate adjustments and amounts such as discounts, pro-rata, percentages, and apply concepts of basic accounting
• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Computer Skills – Possesses solid operating knowledge of Microsoft Word, Excel, Outlook, and order processing software

Qualifications

• High school diploma or GED, or equivalent combination of education and experience
• 1 year of related experience and/or training
• Industry experience and sales experience is preferred
• Bilingual proficiency in English and Spanish is a plus
• To qualify for Work from Home, applicant must meet WFH requirements (bandwidth, environment, office set-up) Equipment (laptop, IP phone, and headset) are provided by Truvista Fiber
• Residents within our service areas in South Carolina and Georgia preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.