Account Relationship Manager, Greater Boston Area

Location: Remote (Greater Boston Area Territory) Travel Requirement: Up to 75% Company: BloomNet, a division of 1-800-Flowers.com, Inc.

Overview

BloomNet is seeking a passionate and driven Account Relationship Manager (ARM) to join our team and help grow and support our customer base across the floral industry in the Greater Boston area. This role is ideal for someone who thrives on building strong relationships, providing exceptional service, and delivering tailored solutions that meet client needs.

As an ARM, you will play a key role in supporting our florists, driving adoption of BloomNet programs, and ensuring long-term customer success across your assigned territory.

Key Responsibilities

• Develop and maintain strong, long-term relationships with existing BloomNet florists throughout the Greater Boston territory
• Conduct both in-person and virtual meetings to promote and educate customers on BloomNet’s offerings
• Clearly communicate the value and benefits of BloomNet’s products and services
• Implement a structured follow-up process for each opportunity to drive conversions and customer engagement
• Manage the entire sales cycle—from initial outreach to negotiation and contract execution
• Stay current on industry trends, competitor activity, and new product features
• Leverage insights to position BloomNet competitively in the market
• Utilize CRM tools (Salesforce) to accurately track interactions, manage pipelines, and report key sales metrics
• Work closely with cross-functional teams including marketing, customer service, and product development to support client needs
• Participate in trade shows and industry events to grow brand visibility and identify new business opportunities
• Share knowledge and best practices with team members to contribute to a collaborative environment

What We Offer

• Competitive compensation package with base salary and performance incentives
• A supportive and team-oriented culture
• Opportunity to represent a well-established, respected brand in the floral industry

Join us at BloomNet and help shape the future of floral fulfillment through relationship-driven success.