[Remote] Customer Service Specialist I - Customer Service Center
Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. They are seeking a Customer Service Specialist I to respond to inbound calls regarding account queries and assist customers with digital banking services.
Responsibilities
- Respond to inbound calls regarding account queries, product information, and customer requests
- Resolve customer issues and complaints promptly while adhering to service level standards
- Assist customers with digital banking services and provide support for various computing environments
- Attend regular meetings for quality review and ongoing development
- Maintain knowledge of banking products and services to effectively assist customers
Skills
- High school diploma or GED required
- Minimum of one year of customer service experience
- Minimum of one year of contact center experience or equivalent
- Strong time management skills and ability to work independently in a fast-paced environment
- Proficiency in using personal computers and managing home networking infrastructure
- Customer service experience within a banking or financial institution
- Familiarity with Android and Apple products as well as supported web browsers and operating systems
- Excellent written and verbal communication skills, including email and phone etiquette
- Ability to type with speed and accuracy
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage
- Generous PTO policy with 17 days of Paid Time Off and 11 annual paid holidays
- Opportunity for career advancement and development through ongoing training and meetings
- Supportive work environment that emphasizes professionalism and customer satisfaction
- Flexible schedule with the possibility of working additional hours as needed
Company Overview