Call Center Agent - Full Time

Key Responsibilities

• Handle incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program
• Provide courteous, professional, and accurate assistance to callers
• Deliver excellent customer service while addressing questions and concerns
• Maintain a clear, confident, and professional phone presence
• Communicate information effectively in a friendly and personable manner
• Adhere to program guidelines, policies, and call-handling procedures

Skills, Knowledge and Expertise

• Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
• Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.
• Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM ET.
• Residency Requirement: We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.
• Background Check: You are able to pass a Level 2 background check.

Benefits

• $16 per hour (English)
• $17 per hour (Spanish)

• Remote Work Flexibility: Enjoy the convenience and comfort of working from your home.
• Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
• Robust Benefits Package:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Supplemental Benefits
  • 401K Retirement Savings Plan
• Time Off: Benefit from paid holidays and paid time off.