Professional Services Engineer

About the Role

Join Bitdefender's Business Services team and become a trusted technical partner for enterprise customers worldwide. As a Professional Services Engineer, you'll be at the forefront of deploying and optimizing GravityZone — Bitdefender's flagship enterprise security platform — across diverse customer environments.

This is more than a technical role. You'll serve as the bridge between customer needs and Bitdefender's internal teams, working alongside security experts and support specialists in a dynamic, collaborative environment. Every deployment you lead strengthens the security posture of organizations globally.

What You'll Do

• Plan, design, and deliver professional services — both onsite and remotely — to enterprise customers deploying GravityZone
• Guide customers through the full implementation lifecycle: installation, configuration, and integration into their existing infrastructure
• Develop clear project documentation, including Statements of Work and implementation plans, in close collaboration with client stakeholders
• Propose and architect technically sound GravityZone solutions tailored to each customer's unique environment
• Partner closely with sales teams to understand client business drivers and translate them into effective technical strategies
• Contribute to internal initiatives and help elevate the team's collective knowledge and service delivery standards

What You Bring

• Solid administration skills across Microsoft Windows Server (2008–2025) and Windows Desktop (7, 8, 10, 11)
• Hands-on Linux/Unix server experience — installation, maintenance, upgrades, and security hardening
• Foundational networking knowledge (TCP/IP protocols and common architectures)
• Experience with server and desktop virtualization using modern hypervisors
• Familiarity with virtual infrastructure design and management
• Strong communication skills — written, verbal, and presentation
• A proactive mindset: you take ownership and drive solutions

Bonus Points

• 1+ year in a pre-sales or post-sales technical environment
• Fluency in Spanish (written and spoken)
• Experience with enterprise security solutions or endpoint protection platforms

Why Bitdefender?

• Work with a globally recognized cybersecurity leader trusted by millions of users and thousands of enterprises
• Gain exposure to a wide range of enterprise IT environments and security challenges
• Collaborate with talented, passionate teams in a fast-moving, innovation-driven culture
• Grow your career with a company that invests in its people and values technical excellence
• Hybrid and remote delivery options — flexibility built into the role from day one

Language Requirements

• English — fluent (written and spoken), required
• Spanish — fluent (written and spoken), a strong plus