Quality Manager

To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company’s mission, vision, and values.

OUR MISSION: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success.

POSITION TITLE: Quality Manager

CLASSIFICATION: Exempt

POSITION OVERVIEW

ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our Communities.

ADB is seeking a Quality Manager to directly oversee quality assurance on multiple sized and scoped telecommunications projects, including Wireline (OSP), Wireless, Critical Infrastructure, and Technology (ISP). This position will develop, implement, and maintain quality assurance policies and standards nationwide. The ideal candidate will have strong technical knowledge of executing on ISP/OSP projects, is quality and safety focused with a strong work ethic and an ALL IN attitude to achieve results.

ROLES AND RESPONSIBILITIES

• Develop, implement, and maintain quality assurance policies, procedures, and standards across telecom projects (e.g., network rollout, fiber, wireless, 5G)
• Partner with engineering, operations, and field services to ensure quality throughout the project lifecycle
• Oversee testing protocols for network equipment, software, installations, and upgrades
• Ensure compliance with telecom regulatory standards (e.g., FCC, ISO, TL 9000)
• Investigate and resolve quality issues, customer complaints, and service outages
• Conduct internal audits, risk assessments, and prepare for external audits, inspections and/or risk assessments
• Lead root cause analysis and corrective/preventive action (CAPA) processes pertaining to quality standards
• Track and report quality metrics, including defect rates, SLA adherence, and field inspection outcomes
• Promote a culture of quality, safety, and continuous improvement across departments
• Collaborate with external customers, vendors and subcontractors to ensure quality expectations are met
• Upholds ADB’s safety culture onsite, leads by example and drives the philosophy of ZERO throughout all project sites
• Culture champion; leads by example and influences engagement into the ADB culture of community, wellness, development, and inclusion
• Performs other position duties when requested

SUCCESS FACTORS

• Ability to travel Nationwide
• A strong belief in ZERO- Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with an ALL IN attitude
• A high level of customer centricity
• Strong team leader with the ability to adapt to diverse team members
• Ability to perform in a fast-paced work environment
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Ability to be organized, problem solve, and be solution oriented
• Strong ability to influence desired outcomes by master relationship building
• Exceptional verbal and written communication skills
• Proficient with Microsoft Office (Power Point, Word, Excel, etc.)
• Proficient with various Project Management tools and ERP systems

WORK ENVIRONMENT

• Must be able to work in a variety of physical positions, including sitting, standing, walking, and driving
• Regular exposure to all weather conditions, especially hot, humid and/or rainy spring, summer and fall weather, combined with regular work time indoors in environmentally controlled conditions
• May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
• When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection, hard hats, and safety boots

EXPERIENCE AND EDUCATION

• 5+ years of experience managing ISP/OSP projects and/or QAQC programs within the Technology, Telecommunications, and/or Utility Construction industry required
• Valid Driver License with the ability to drive a company vehicle required
• High School Diploma or equivalent required

ADB Companies, LLC is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen