PATIENT ACCESS SCHEDULING AND COMM COORD
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 10,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work for in the Nation, a Digital Health Most Wired Organization and continually named one of the Tampa Bay Time’s Top Workplaces. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001.
Summary
Job Summary
The Patient Access Scheduling & Communications Coordinator (PASCC) supports core operations of the centralized Patient Access call center by executing routine scheduling, registration, and communication tasks. This role serves as a primary contact for patients and care teams, verifying demographic and insurance information, transcribing clinical messages, and coordinating outpatient appointments. It follows established protocols, escalates complex issues, and maintains accurate documentation in electronic systems. It requires attention to detail, effective communication, and adherence to departmental productivity and accuracy standards.
Minimum Skills/Specialized Training Required • Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner to complete job assignments. • Ability to set up, organize, and maintain record systems. • Customer Service, multi-tasking, computer, use of various types of office automation equipment and software, and interpersonal communication skills both verbally and written. • Strong attention to detail while being able to multi-task and maintain patience and composure (with customer service etiquette) in stressful situations. • Accurate data entry skills, including strong keyboarding (typing) skills. • Demonstrates comfort with learning new technical applications and working within different computer systems and is proficient with computer/technical terminology to understand and efficiently answer support questions while being able to convey technical information to nontechnical individuals.
Minimum Experience and Education Required
- High School Diploma/GED
- A minimum of one year customer service experience is required.